JESSICA ANDUJAR

• Lead branch operations, ensuring daily targets and client satisfaction
• Maintained friendly and professional customer interactions.
• Increased branch deposits by $1M within the first year
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Conduct team coaching to achieve consistent goal attainment
• Facilitating financial literacy sessions at state offices.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Reduced employee turnover by fostering a positive work environment
• Coordinating with partners to optimize business referral processes
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Coaching all team members to ensure branch goals are met daily, weekly, monthly, and quarterly.
• Efficiently trained new employees on banking policies and procedures.
• Daily call blocks and appointment scheduling to ensure appointment goals are met.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Achieved certified women in business advocate for my district.

Soley responsible for two million dollars in deposit acquisitions per quarter

Significantly increased customer base over a nine year span.

Responsible for monthly cash audits of Branch Operations Manager

Prepares information for quarterly compliance audits.

Presenter at various college and state offices on financial literacy.

Coaching all team members to insure branch goals are met daily, weekly, monthly, and quarterly.

Creating monthly work schedules for the branch team via Excel.

Outlook calendar maintenance; arranging meetings and preparing meeting materials.

Interactions with vendors

Quarterly and annual team reviews

Responsible for all daily operations of branch and reporting daily to senior management

Coordinating responsibilities for all bank employees, including tellers and branch supervisors

Significantly increased branch revenue and customer base over a three year span

Creating monthly work schedule for branch employees

Responsible for training all branch staff on banking policies and procedures

Directly responsible for achieving satisfactory branch audits

Daily interaction with licensed and professional stylists for sales of merchandise

Extensive product knowledge including recommendation and new merchandise displays

Store appearance and upkeep