Elizabeth Alfred
Miami,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Miami, FL
06.2024 - 12.2024
- Utilized GPS and maps for efficient route planning.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
Cashier Team Lead
Fresh Market
Miami, FL
05.2023 - 06.2024
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Server Senior Living
Symphony at Delray
Delray Beach, FL
08.2019 - 07.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted guests and provided menus.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL04-2025
Skills
- Haitian Creole fluency
- Customer service
- Problem solving
- Customer-oriented
- Positive attitude
- Self motivation
- Goal setting
- Active listening
- Analytical thinking
- Point of sale (POS) system operations
- Research methods
- Criminal law
- Effective communication
- Attention to detail
- Dependable and responsible
- Microsoft Office proficiency
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Certification
- Certification in National Security Studies
Timeline
Delivery Driver
Amazon
06.2024 - 12.2024
Cashier Team Lead
Fresh Market
05.2023 - 06.2024
Server Senior Living
Symphony at Delray
08.2019 - 07.2022
Bachelor of Science - Criminal Justice
Florida International University
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center