Elizabeth Almena
Dunkirk,NY
Summary
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques.
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
18
18
years of professional experience
Work History
Security Rover
Nation security
Miami, Florida
03.2024 - 06.2024
- Maintained accurate logs of all daily activities related to security operations.
- Participated in employee background screening process by verifying information provided by applicants.
- Assisted in developing security protocols and policies for employees onsite.
Costumer Services
441 coin laundry mart
Miami, FL
08.2015 - 01.2024
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Loaded items into washers according to specified settings and detergent measurements.
- Processed payments from customers in a timely manner.
- Assisted customers by providing information on services, pricing and product availability.
- Identified any issues related to machinery breakdowns or malfunctions.
- Provided assistance to other team members when required.
- Monitored inventory levels of supplies such as hangers, garment bags, pressing cloths.
- Ensured facility is clean and organized at all times.
- Cleaned lint traps after each load of laundry was completed.
- Maintained records of customer accounts and transactions.
- Received and sorted laundry items for cleaning or repair.
- Folded clean clothes from the dryer into stacks ready for delivery or storage.
- Operated washing machines, dryers, and other laundry equipment in accordance with safety protocols.
- Inspected finished garments for stains and damage prior to packaging for delivery.
- Transported laundry in carts and sorted dirty items by load type.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Loaded carts with clean linen to transport to designated storage areas.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Took payment for completed services and issued receipts with cash register or POS system.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
Shift Manager
Taco Bell
Kissimmee, Florida
01.2011 - 11.2015
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Organized special events such as holiday sales or promotional campaigns.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Inspected work areas regularly for cleanliness and organization standards.
Dishwasher
8oz Burger Bar
Miami, Florida
07.2007 - 09.2010
- Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
- Replenished soap dispensers with detergent when necessary.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Sanitized surfaces after each use following standard sanitation practices.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Replaced clean utensils in storage bins for easy access.
Private Nanny
Municipio de naguabo
Naguabo P.r, P.r
07.2009 - 01.2010
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Transported the children safely to appointments, social engagements or recreational activities.
- Assisted with homework, tutoring and school projects as needed.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Administered medication according to parental instructions.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Provided positive reinforcement through rewards systems for good behavior.
- Prepared meals according to dietary needs of the family's children.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Dropped off and picked up children from school and extracurricular commitments.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Helped children discover enrichment activities to inspire imagination and creativity.
Toll Both
Genesis Security Services
Carolina P.r, P.r
02.2007 - 08.2007
- Keep track of inventory levels of supplies used in assembly process.
- Maintained a clean and organized work area throughout the day.
- Monitor machine performance closely during operations to ensure quality standards are met.
- Perform routine maintenance on machines such as lubricating moving parts, replacing filters.
- Maintained accurate records of collection activities, including daily contact logs.
- Greeted customers, assessed toll fees and collected payment.
- Compiled reports concerning shift activities such as number of vehicles passing through the booth.
- Maintained accurate records of transactions and cash balances.
- Maintained cleanliness of work area including booths, parking areas, restroom facilities and other public areas.
- Ensured compliance with all federal, state and local laws related to toll collections operations.
- Performed daily maintenance checks on cash registers, scanners, computers and other equipment.
- Conducted random audits of cash drawers to ensure accuracy of funds collected.
- Processed toll payments and issued accurate receipts to motorists.
- Provided operational reports listing daily toll lane activity.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Taking Care of Elderly
Municipo de naguabo
Naguabo P.r, P.r
06.2006 - 12.2006
- Conducted rounds on assigned unit ensuring that all needs are met in a timely manner.
- Participated in team meetings with other healthcare professionals regarding patient care plans.
- Delivered meals and snacks to patient rooms as needed while following infection control protocols.
- Provided emotional support and encouragement to family members of patients.
- Helped maintain a clean, safe environment by adhering to all safety standards and regulations.
- Administered prescribed oral medications under the direction of a registered nurse.
- Performed light housekeeping duties for patients' rooms.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Observed patients for changes in condition or reaction to treatments or medications.
- Transported patients between departments within the facility using appropriate equipment such as wheelchairs or stretchers.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Education
GED - GED
Juan Jose Manuel Pimental Night School
Naguabo P.rSkills
- Vehicle Inspection
- Maintaining records
- Security Protocols
- Surveillance monitoring
- Secure Transportation
- Theft Prevention
- Customer Service
- Ground Patrol
- Honest and Dependable
- Adaptable and Flexible
- Teamwork and Collaboration
- Multitasking
- Time management abilities
- Team Leadership
- Patrolling
- Attentive and Observant
- Continuous Improvement
- Active Listening
- Attention to Detail
- Professionalism
- Reliability
Timeline
Security Rover
Nation security
03.2024 - 06.2024
Costumer Services
441 coin laundry mart
08.2015 - 01.2024
Shift Manager
Taco Bell
01.2011 - 11.2015
Private Nanny
Municipio de naguabo
07.2009 - 01.2010
Dishwasher
8oz Burger Bar
07.2007 - 09.2010
Toll Both
Genesis Security Services
02.2007 - 08.2007
Taking Care of Elderly
Municipo de naguabo
06.2006 - 12.2006
GED - GED
Juan Jose Manuel Pimental Night School