Remi Wide
Chicago,IL
Summary
Accomplished Security Rover and Valet with a proven track record at Centurion Investigations & Security Agency and Virgin Hotels Chicago, respectively. Expert in surveillance monitoring and exceptional in customer service, adept at enhancing security and guest satisfaction. Demonstrated ability to improve safety protocols and maintain vigilant oversight, ensuring a secure environment for all.
Overview
8
8
years of professional experience
Work History
Security Rover
Centurion Investigations & Security Agency
05.2023 - Current
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Delivered services to customer locations within specific timeframes.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Proven ability to learn quickly and adapt to new situations.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Valet
Virgin Hotels Chicago
02.2017 - 03.2019
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Resolved customer complaints through calm, constructive communication.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Inspected vehicles to verify condition ahead of customer returns.
- Entered guest vehicle information and location in computerized valet parking system.
- Logged and documented parked vehicle details for accurate records.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Issued and collected claim tickets and processed valet parking fees.
- Parked and retrieved cars according to customer needs.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Reported unlawful parking jobs.
- Delivered above and beyond service to VIP guests at property.
Education
Accounting
South Shore High School
Chicago, IL06.2011
Skills
- Vehicle Inspection
- Crime Prevention
- Security Protocols
- Access Control
- Emergency Preparedness
- Surveillance monitoring
- Incident Response
- Threat Assessment
- Physical Fitness
- Patrol techniques
- Customer Service
- Visitor screening
- Ground Patrol
- Theft Prevention
- Multitasking
- Relationship Building
- Active Listening
- Time Management
- Punctuality
Timeline
Security Rover
Centurion Investigations & Security Agency
05.2023 - Current
Valet
Virgin Hotels Chicago
02.2017 - 03.2019
Accounting
South Shore High School
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