Elizabeth Almodovar
El Paso
Summary
Former nursing student that thrives excellence through hard work and dedication. Strong communicator with experience in several coursework such as psychology and philosophy. Experience customer service representative with years of experience in both the call center environment as well as remotely. Team player with high motivation, positive attitude and a fast learner.
Experienced Interpreter with aptitude for conveying emotion, style and content of Spanish speakers. Proven to provide translations quickly and accurately developed over 3 years of experience.
Overview
19
19
years of professional experience
Work History
OPI
Kelly Services
12.2025 - Current
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Patient Advocate
Concentrix
07.2025 - 12.2025
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from other departments to coordinate resolutions.
- Entered details into computer systems and managed database of information.
OPI Interpreter
Transperfect
03.2023 - 05.2025
- Over two years experience interpreting a vast majority of different calls ranging from finance, medical, insurance, and public assistance to name a few
- Experience in both call center and at work setting environment
- Facilitates communication between parties who don't speak a similar language
- Maintains tone, emotion and message content as close as possible
- Ensures consistency, and overall quality
- Mentor that worked in collaboration with other team players to assist new employees in the transition to the actual production floor.
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Customer Service Representative
Texas Gas Project
03.2022 - 09.2022
- Responded to high volume of incoming calls in a remote setting
- Assisted existing and new customers with starting, stopping, and transferring services for both residential and business accounts
- Properly handled and documented emergency calls
- Provided account information to include: account balances, past due amounts, delinquency charges
- Processed and scheduled payments for customers accounts
- Adhered to metrics
Group Insurance Representative
Hinduja Global Solutions
09.2019 - 01.2020
- Explained the process of filing a disability claim and properly informed on turn around times and expectations
- Provided service with filling claims for both short term, and long term disability
- Provided customers with information about their benefit eligibility (amount, duration, EFT transfers)
- Met quality assurance metrics
Customer Service
FULLBEAUTY Brands
10.2014 - 12.2016
- Excelled in achieving company's sales goals by placing sales calls and building rapport with customers to find a business product that met their service needs
- Provided customer service in a call-center setting, ensuring customers' concerns were resolved in a timely fashion and sensitive customer data was handled with care
Customer Service
State Farm Agent
04.2012 - 02.2013
- Assisted with towing issues from customers
- Filed claims regarding auto and home insurance
- Identify customers' needs in general and establish customer relations
- Develop leads and schedule appointments
- Fielded customer complaints, escalating complex issues to management for resolution.
Meat Packaging
Cargill Meat Solutions
01.2009 - 07.2009
- Inspected product to ensure that regulations were met prior to packaging
- Properly labeled packages according to meat product
- Ensured that daily production goal was met
Rehabilitation Technician
Border Therapy Services
08.2007 - 01.2009
- Conducted individual patient treatments associated with physical therapy under Physical Therapist supervision.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Monitored patient progress and reported changes to physical therapist.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Assisted patients with daily routine routine exercises to help optimize their movement
- Communicated back to therapist regarding patient performance and condition.
- Prepared for sessions by setting up patient treatment areas and equipment.
Education
Associates' Degree - Nursing
El Paso Community College
El Paso, TX12-2018
Rehabilitation Technician Certification - undefined
Job Corps El Paso
El Paso, TX05-2007
High School Diploma - undefined
Franklin High School
El Paso, TX05-2004
Skills
- Languages: Bilingual (English, Spanish)
- Technical Skills: Microsoft Office Suite (Excel, PowerPoint, Word)
- Consecutive interpretation
- Client confidentiality
- Emotional intelligence
- Language proficiency
- Attention to detail
- Critical thinking
- Adaptability
- Task prioritization
Timeline
OPI
Kelly Services
12.2025 - Current
Patient Advocate
Concentrix
07.2025 - 12.2025
OPI Interpreter
Transperfect
03.2023 - 05.2025
Customer Service Representative
Texas Gas Project
03.2022 - 09.2022
Group Insurance Representative
Hinduja Global Solutions
09.2019 - 01.2020
Customer Service
FULLBEAUTY Brands
10.2014 - 12.2016
Customer Service
State Farm Agent
04.2012 - 02.2013
Meat Packaging
Cargill Meat Solutions
01.2009 - 07.2009
Rehabilitation Technician
Border Therapy Services
08.2007 - 01.2009
Rehabilitation Technician Certification - undefined
Job Corps El Paso
High School Diploma - undefined
Franklin High School
Associates' Degree - Nursing
El Paso Community College