Summary
Overview
Work History
Education
Skills
Leadership And Extracurricular Involvement
Languages
Websites
References
Timeline
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Elizabeth Almonte

Pottstown,PA

Summary

A motivated and dedicated student with a strong background in leadership and extracurricular involvement. Currently pursuing a degree in Communications with a Minor in French, seeking opportunities to further develop skills and contribute to a dynamic team environment. Enthusiastic Team Member is eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with a focus on customer satisfaction and teamwork.

Overview

4
4
years of professional experience

Work History

Team Member

Chick-fil-A
Norristown, PA
02.2023 - Current
  • Demonstrated consistency and reliability in providing exceptional service as a team member at Chick-fil-A.
  • Ensured positive customer experiences by greeting them with a friendly demeanor.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Addressed customer needs, responding to specific requests.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Trained new team members using approved training materials and information.
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.

Team Leader

Chick-fil-A
King Of Prussia, PA
11.2021 - 02.2023
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints effectively while maintaining a high level of customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Delegated daily tasks to team members to optimize group productivity.

Crew Member

Dairy Queen
Pottstown, PA
04.2021 - 10.2021
  • Represented the Dairy Queen brand as an ambassador, delivering professional and enthusiastic service to guests.
  • Maintained an organized work area to ensure efficient operations.
  • Assumed responsibility for cashier duties including order-taking, payment processing, and dispensing correct change.
  • Served food quickly for positive guest experiences.

Sales Associate

Kirkland's
Wayne, PA
11.2020 - 01.2021
  • Supported and valued customer service in both in-store and online shopping experiences, actively engaging with customers and modeling exceptional selling behaviors.
  • Provided accurate information about products, prices, and services.
  • Upsold additional items based on customer interests and needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing, and styling.

Education

Bachelor of Arts in Communications -

West Chester University
05.2027

High School Diploma -

Owen J. Roberts High School
06.2023

Skills

  • Leadership and teamwork
  • Effective communication
  • Organizational and time management
  • Event coordination and planning
  • Multitasking and prioritization
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Positive Attitude
  • Decision-making capabilities

Leadership And Extracurricular Involvement

  • Color Guard Section Leader, Owen J. Roberts High School, 06/2020-06/2023, Provided leadership and guidance to the Color Guard team for three years, demonstrating effective communication and organizational skills. Collaborated with team members and coaches to ensure successful performances at various events and competitions.
  • Choir President, Owen J. Roberts High School, 09/2022-06/2023, Led the choir as president during senior year, coordinating rehearsals, performances, and events. Fostered a positive and inclusive environment within the choir, encouraging teamwork and collaboration.
  • Member, National Society of High School Scholars (NSHSS), 09/2021-06/2023, Engaged in academic and leadership opportunities through membership in NSHSS, demonstrating a commitment to excellence and scholarship.

Languages

Spanish
Professional
French
Elementary

References

References available upon request.

Timeline

Team Member

Chick-fil-A
02.2023 - Current

Team Leader

Chick-fil-A
11.2021 - 02.2023

Crew Member

Dairy Queen
04.2021 - 10.2021

Sales Associate

Kirkland's
11.2020 - 01.2021

Bachelor of Arts in Communications -

West Chester University

High School Diploma -

Owen J. Roberts High School

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Elizabeth Almonte