Elizabeth Alvarado
Los Angeles,CA
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
14
14
years of professional experience
Work History
Eligibility Worker II
County of Los Angeles, Department of Public Social Services
08.2020 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
Employment Specialist
Children’s Institute, Inc.
08.2018 - 08.2020
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Primary Management Liaison/Interim Administrative Support
County of Los Angeles, Department of Children and Family Services, Administrative Support Bureau CAD Compliance Section
12.2017 - 08.2018
- Primary Administrative Management Support and liaison for the Contracts Administrative Division Compliance Management Team, consisting of the Section Manager, the Fiscal Unit Manager, and the three Children’s Services Administrator II’s over three Compliance work units
- Timely compiling and submitting the sections Monthly Management Report (MMR) for the Fiscal and Compliance Work Units
- This includes obtaining updates on all aspects of the Contract and Fiscal Compliance Reviews to ensure timely, start, completion and submission of the review results
- Preparing, reviewing and finalizing the Fiscal and Compliance Reports for submission to DCFS Management and the CAD Division Chief, the Administrative Support Bureau Deputy Director and Board of Supervisors
- Schedule and participate in meetings and conferences with the Section Management Team, the Financial Specialist IVs, the Children’s Services Administrator’s the other Departmental or County Department collaborating partners (DMH, Probation Child Welfare, County Counsel, and the A-C).
Eligibility Worker II
County of San Bernardino, Transitional Assistance Department
03.2010 - 08.2016
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
Education
Bachelor’s Degree - Spanish & Chicano Studies
UC Santa Barbara
Santa Barbara, CA09.2007
Skills
- Bilingual Certified Spanish Speaking
- Written and verbal communication
- Active Listening
- Critical Thinking / Problem Solving
Timeline
Eligibility Worker II
County of Los Angeles, Department of Public Social Services
08.2020 - Current
Employment Specialist
Children’s Institute, Inc.
08.2018 - 08.2020
Primary Management Liaison/Interim Administrative Support
County of Los Angeles, Department of Children and Family Services, Administrative Support Bureau CAD Compliance Section
12.2017 - 08.2018
Eligibility Worker II
County of San Bernardino, Transitional Assistance Department
03.2010 - 08.2016
Bachelor’s Degree - Spanish & Chicano Studies
UC Santa Barbara
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