Elizabeth Alvarado
Laredo
Summary
Banking professional and Branch Manager with over 10 years of
experience in financial operations, compliance, and customer relations.
Bachelor’s degree in Criminal Justice, providing a strong foundation in
legal principles, ethics, and analytical thinking. Experienced in risk
management, regulatory compliance, and team leadership. Recently
completed supervisory training through the Texas Bankers Association
and is seeking to further expand legal knowledge through graduate studies.
Overview
11
11
years of professional experience
Work History
Branch Manager
Falcon International Bank
Laredo, TX
02.2025 - Current
- Led branch operations to enhance customer service and operational efficiency.
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Mentored and trained staff on compliance procedures and banking regulations.
- Analyzed financial reports to identify trends and improve branch performance.
Lobby Officer
Falcon International Bank
Laredo, TX
09.2024 - 02.2025
- Managed customer inquiries and provided exceptional service to enhance client satisfaction.
- Processed transactions efficiently, ensuring accuracy in financial operations and record-keeping.
- Coordinated with internal departments to resolve client issues promptly and effectively.
- Monitored lobby activities, maintaining security protocols and a welcoming environment.
Universal Banker
Falcon International Bank
Laredo, TX
12.2022 - 09.2024
- Coordinated opening and updating of accounts such as checking, savings and CDs.
- Supplied partners with qualified referrals to boost engagement in areas of investments, mortgages and cash management services.
- Obtained credit records from reporting agencies to aid in decision-making process for each application.
- Engaged customers to uncover needs and suggest related bank products.
- Complied with applicable banking laws and regulations, following company's security and operational procedures.
- Addressed customer complaints and offered solutions.
- Supported teller team by stepping in during busy periods to manage customer flow.
Head Teller
Falcon International Bank
Laredo, Texas
05.2015 - 12.2022
- Handled escalated customer concerns from teller staff to maintain business and restore bank loyalty.
- Signed off on large deposits and withdrawals in accordance with internal policies and legal requirements.
- Trained new tellers in account updating, money handling and security procedures.
- Trained tellers and other personnel on parameters of policy changes, new software and new equipment utilization.
- Helped balance vault, ATM and teller drawers to meet strict accuracy standards.
- Ordered appropriate supply of cash each day to meet expected demands.
- Maintained balanced cash drawers by carefully counting funds and quickly investigating discrepancies.
- Prepared work schedules for team, keeping all shifts properly staffed.
Education
Bachelor of Science - Criminal Justice
Texas A&M International University
Laredo, TX12.2023
Associate of Science - Criminal Justice
Laredo College
Laredo, TX12.2020
Skills
- Relationship building and management
- Employee development
- Excellent time management skills
- Sales leadership
- Work prioritization
- Strong team-builder
Timeline
Branch Manager
Falcon International Bank
02.2025 - Current
Lobby Officer
Falcon International Bank
09.2024 - 02.2025
Universal Banker
Falcon International Bank
12.2022 - 09.2024
Head Teller
Falcon International Bank
05.2015 - 12.2022
Bachelor of Science - Criminal Justice
Texas A&M International University
Associate of Science - Criminal Justice
Laredo College