ELIZABETH ANN SIMON
Jacksonville
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
Work History
IPS Value Based Initiatives Coordinator
Millennium Physician Group
10.2023 - Current
- Enter data, generate reports, and produce tracking documents for the high acuity program and provider compensation
- Collaborate with departments to develop plans aligning with company objectives, fostering a unified approach toward shared goals.
- Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Organized and maintained project documentation, enabling quick access to important information
SURGICAL COORDINATOR
Baptist MD Anderson
03.2021 - 12.2021
- Scheduled pre-operative visits, surgical procedures, and post-operative follow-up appointments in EMR system.
- Scanned surgical paperwork into EMR system for nursing and billing staff.
- Advised patient of preparations required for scheduled procedures.
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures.
- Arranged lab work, tests and procedures for patients.
- Arranged for surgical equipment with outside vendors.
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests and arrange specialist referrals.
- Explained fees and patient financial responsibility, and informed patients of existing balance due.
PATIENT ACCESS REPRESENTATIVE II
Baptist MD Anderson
02.2019 - 03.2021
- Verified completeness and accuracy of patients' information for documentation in Wilma and Cerner.
- Identified and collected co-payments to meet patient financial obligations.
- Obtained authorizations for imaging appointments and outpatient surgeries.
- Completed all prep work for screening mammograms and outpatient surgeries.
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.
- Answered telephone promptly and politely provided assistance.
ASSISTANT STORE MANAGER OF OPERATIONS
Altar'd State
10.2017 - 02.2019
- Drastically increased average sales per hour from $99 to $240.
- Generated over $100,000 of sales in time with the company.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Monitored and adjusted staff schedules based on business requirements.
- Trained all employees on stockroom, register, and markdown procedures.
- Lead all store markdowns and job outs at a 95% or higher accuracy.
- Successfully organized and maintained all stocked inventory.
Education
BACHELOR OF ARTS - ENGLISH
University of North Florida
Jacksonville, FL05.2018
Skills
- Microsoft Office
- Excel
- Customer service
- Data entry
- HIPAA compliance
- Managing deadlines
- Multitasking and organization
- Project coordination
Timeline
IPS Value Based Initiatives Coordinator
Millennium Physician Group
10.2023 - Current
SURGICAL COORDINATOR
Baptist MD Anderson
03.2021 - 12.2021
PATIENT ACCESS REPRESENTATIVE II
Baptist MD Anderson
02.2019 - 03.2021
ASSISTANT STORE MANAGER OF OPERATIONS
Altar'd State
10.2017 - 02.2019
BACHELOR OF ARTS - ENGLISH
University of North Florida
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