George Varga
Avon
Summary
Detail-oriented customer resource coordinator with a strong background in analytical thinking and project management. Skilled at coordinating resources and optimizing workflows to achieve timely project deliverables while enhancing customer service and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Truck Based Customer Resource Coordinator
Johnson Controls
Brecksville, OH
05.2025 - Current
- Oversaw comprehensive weekly reporting on open sr-wip reports, l&m gm analysis, and labor management strategies. Improved customer satisfaction and resolved internal billing discrepancies through diligent daily reporting on ssv manpower. Enhanced area resource manager effectiveness through regular performance reviews and actionable feedback.
- Managed technician schedules and attendance reporting to ensure operational efficiency with limited oversight.
- Supported cross-functional teams by maintaining accurate records of resources and materials.
- Utilized Oracle Next Gen Sales Force and SAP for WIP billing operations analytics and reporting.
- Implemented new tracking system for resource management, improving workflow visibility.
- Achieved timely scheduling of new and incomplete jobs by confirming timelines with customers. Enhanced technician support and coordinated effective plans for return work. Streamlined parts arrival verification and assisted in parts ordering. Fostered communication between technicians and branch management to address missing information and collaboratively resolve issues.
- Coordinated efforts to manage work in progress while ensuring seamless communication between customers and technicians for improved service delivery.
- You are the customer advocate and liaison between the customer and the Technicians
- Confirm all technicians have activities and materials/specialty tools (if needed) for the following da
- Assisted in scheduling and tracking project deliverables to ensure timely completion.
- Coordinated resource allocation to optimize project timelines and efficiency.
Business and Marketing Analyst- Sales Coordinator
Cargill
North Olmsted, OH
09.2016 - 02.2025
- Assisting in the sales of industrial machines and parts for road safety, advanced products, government,
and commercial customers. - Created and implemented new business opportunities by utilizing strategic networking strategies
- Main point of contact and liaison with sales, customer care, and transportation management teams to
develop solutions, and accomplish shared objectives. - Identified prospects' needs and developed appropriate responses, along with suitable information on
products and services. - Commercial Sales Account Manager Backup, Western U.S.
Pricing and availability of product lines. - Business-to-business order management and government bid activities, including accurate transactions,bid coordination,
- Order entry, logistics, building product and customer knowledge,
- Invoice follow-through.
- Responsible for monitoring all daily reports, monitoring product inventory, part procurement , price negotiationblem-solving and analytical skills are used to identify the root causes of customer issues and analyze
the information to provide a solution that prevents future occurrences.
Exceptional experience in the following operational software: SAP CRM Salesforce.
Professional-level experience in Microsoft Word, Excel, PowerPoint, and Power BI.
Carrier and logistical dispatch and scheduling software.
Calculate mileage to provide freight rates.
SAP contract awarding, data collection, and new customer account setup and servicing
Collaborated with vendors and suppliers to negotiate competitive rates for shipping materials.
Coordinated with internal teams such as sales, marketing, finance, and operations to ensure the - Conducted competitive analysis to inform pricing strategies and promotional activities.
- Developed and maintained marketing dashboards to track campaign performance metrics.
Regional Service Coordinator
Rockwell Automation
Mayfield Heights, OH
2011 - 09.2016
- Managed scheduling and logistics for industrial machine service dispatch, facilitating effective communication between technicians and clients.
- Managed master schedule and organized appointments to enhance operational efficiency for engineering personnel.
- Streamlined document management processes for both electronic and hard-copy files to enhance accessibility and organization.
- Entered and maintained departmental records in the company database.
- Resolved customer-related disputes through proactive communication.
- Collected and structured materials to facilitate seamless operations.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Addressed customer requests promptly via various communication channels to enhance service quality.
- Oversaw office operations by fostering effective communication with clients. Streamlined record-keeping processes. Implemented systematic filing of all documents to enhance accessibility.
- Managed inquiries from distributors, end users, and Rockwell Automation employees through various communication channels, ensuring timely and professional responses.
- Coordinated efforts and information flow between sales, technical support, and supply chain departments to streamline operations.
- Executed invoice generation, pricing quote development, and service order creation processes.
- Achieved improved customer satisfaction by effectively managing requests through business systems. Maximized the capabilities of SAP, Lotus Notes, Excel, and MS Office to deliver timely solutions.
- Managed project timelines and resources, coordinating tasks to meet objectives.
Education
High School Diploma -
Brunswick High School
Brunswick, OH43 Credit Hours Completed - Industrial Sales
Cuyahoga Community College
Cleveland, Ohio, OH2 Year Certificate - Graphic Arts
Medina County Carreer Center
Medina, OHSkills
- Training coordination
- Staff development
- Time management
- Analytical and critical thinking
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Microsoft office
- Financial analysis
- Data analysis
- Training and mentoring
Timeline
Truck Based Customer Resource Coordinator
Johnson Controls
05.2025 - Current
Business and Marketing Analyst- Sales Coordinator
Cargill
09.2016 - 02.2025
Regional Service Coordinator
Rockwell Automation
2011 - 09.2016
High School Diploma -
Brunswick High School
43 Credit Hours Completed - Industrial Sales
Cuyahoga Community College
2 Year Certificate - Graphic Arts
Medina County Carreer Center