Elizabeth Applegate
West Jordan,UT
Summary
Proven track record in enhancing client experiences and retention, notably at NorthShore Zipline, where exceptional customer service and effective communication were paramount. Demonstrated adaptability and problem-solving abilities across diverse roles, achieving significant project successes. Excellent in teamwork, problem-solving, and customer service. Skilled in documentation and effective communication, ensuring project success and client satisfaction.
Overview
4
4
years of professional experience
Work History
Accounting Associate
Dental Accounting Firm
Salt Lake City, UT
08.2022 - Current
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Gathered required documentation and files for client projects.
- Participated in professional development opportunities to enhance skills and stay current with industry trends.
- Contributed to successful completion of special projects as assigned by senior management or partners in the firm.
- Provided exceptional customer service while addressing client inquiries regarding their account/project in a timely manner.
Zipline Guide
NorthShore Zipline
Haiku, HI
01.2023 - 04.2024
- Built relationships of trust with guests to ensure exceptional customer experiences.
- Led large groups on zipline excursions while managing time effectively to ensure smooth operation for all participants.
- Facilitated strong communication between guides and support staff to address any maintenance or logistical issues promptly.
- Enhanced guest experience by providing information, and engaging clients by explaining in detail clear instruction of all aspects of the activity.
- Customized tours based on individual guest needs or preferences, enhancing their overall experience with personalized attention.
- Scheduling reservations efficiently, ensuring timely arrivals as well as departures.
- Regularly inspected property and equipment to guarantee reliability and safety for use.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
Catering Manager
Local Catering Company
Murray, UT
05.2021 - 08.2022
- Developed comprehensive proposals that clearly outlined deliverables, timelines, budget requirements with customized options tailored to the client's specific preferences and needs.
- Achieved increased client retention rates by providing exceptional customer service throughout the project process.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Collaborated with clients to create customized options tailored to their specific preferences and needs.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
Education
General Education
Brigham Young University Idaho
Rexburg, IDHigh School Diploma -
Copper Hills High School
West Jordan, UT06-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Documentation and recordkeeping
Timeline
Zipline Guide
NorthShore Zipline
01.2023 - 04.2024
Accounting Associate
Dental Accounting Firm
08.2022 - Current
Catering Manager
Local Catering Company
05.2021 - 08.2022
General Education
Brigham Young University Idaho
High School Diploma -
Copper Hills High School