Elizabeth Arriaga
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Quality Control
HUNTING ENERGY SERVICES
02.2023 - 12.2024
- Interpreted IPC 610 guidelines to ensure adherence to industry standards and identify potential defects.
- Collaborated with production engineering and cross-functional teams to resolve quality issues.
- Established quality control procedures that significantly reduced product defects and customer complaints.
- Performed quality control and monitored production efforts.
Assembler
SCHLUMBERGER
08.2022 - 02.2023
- Executed installation of small components on boards in accordance with established drawing procedures.
- Implemented improvements in workflow that enhanced productivity and reduced waste.
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
- Read and interpreted blueprints, schematics and drawings to assemble parts and products.
Apple Technician
PCS – CTS
08.2015 - 12.2019
- Diagnosed and resolved issues with Mac computers while installing new hardware to enhance performance.
- Developed and delivered training sessions for new hires to enhance understanding of troubleshooting and production build documentation.
- Streamlined repair workflows by implementing best practices in troubleshooting techniques.
Customer Service
Excel Distribution
03.2015 - 07.2015
- Assisted customers with hardware setup by leveraging strong communication skills in Spanish, both over the phone and in person.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Help Desk Technician
Camino Information Services
08.2014 - 03.2015
- Managed customer calls to effectively resolve issues through direct communication and remote access support.
- Documented support processes and solutions in knowledge base for future reference and training.
- Collaborated with IT team to implement system updates, improving overall efficiency and performance.
Education
Support Specialist - Information Technology
Everest Institute
Houston, TX01-2015
Diploma - undefined
Eisenhower Senior High School
Houston, Texas01-2013
Skills
- Skilled in Spanish-English translation
- Experienced in Excel, Access, PowerPoint, and Outlook
- Detail-oriented data management
- Proficient in multitasking across various environments
- Quality control guidelines
- Customer relations
- Relationship building
- Product knowledge
Timeline
Quality Control
HUNTING ENERGY SERVICES
02.2023 - 12.2024
Assembler
SCHLUMBERGER
08.2022 - 02.2023
Apple Technician
PCS – CTS
08.2015 - 12.2019
Customer Service
Excel Distribution
03.2015 - 07.2015
Help Desk Technician
Camino Information Services
08.2014 - 03.2015
Diploma - undefined
Eisenhower Senior High School
Support Specialist - Information Technology
Everest Institute