Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elizabeth Spradley

Jacksonville,FL

Summary

Efficient professional with 12.5+ years of experience and a proven knowledge of back office operations, customer service, and data entry. Aiming to leverage my skills to successfully fill the Administrative Assistant role at your company. Prepare and review operational reports or project progress reports.

Overview

16
16
years of professional experience

Work History

Risk Management Assistant

Crete Carrier
Lincoln , NE
04.2021 - 09.2024
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Collaborated with insurance and risk management departments to offer clients additional resources.
  • Examined claims forms and other records to determine insurance coverage.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
  • Analyzed information gathered by investigation and reported findings and recommendations.

Receptionist

MODERN EQUIPMENT COMPANY
Omaha, NE
03.2013 - 10.2018
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Complete forms in accordance with company procedures
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Schedule and confirm appointments for clients, customers, or supervisors

Administrative Assistant

Pyramid Roofing Inc
Omaha , NE
06.2008 - 07.2012
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Communicated effectively with team members, guiding crew in roof installations and repair work
  • Collaborated with teams of 12 workers in many different worksites
  • Maintained job sites that met all company and federal regulations in regards to safety
  • Managed roofing supplies, parts and equipment, ordering new materials when inventory was running low
  • Assigned daily duties to each employee based upon individual strengths, effectively completing 95% of roofing jobs on time
  • Spoke with roofing customers and answered questions regarding concerns and requests
  • Coordinated with other craft employees to maximize project efficiency

Education

Associate of Arts - Business Management

San Joaquin Delta College
Stockton, CA
1994

Skills

  • Clients
  • Filing
  • Letters
  • Telephones
  • Risk Identification
  • Insurance management
  • Risk advisory
  • Claim Reviews
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Reliability
  • Conducting investigations

Accomplishments

  • PYRAMID ROOFING INC, Omaha, NE Admin Assistant/Project Coordinator, Jun 2008 - Jul 2012 Schedule the project in logical steps and budget time required to meet deadlines
  • Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems
  • Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems
  • Take actions to deal with the results of delays, bad weather, or emergencies at construction site
  • Inspect or review projects to monitor compliance with building and safety codes, or other regulations
  • Obtain all necessary permits and licenses
  • Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing
  • Develop or implement quality control programs
  • Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out
  • Determine labor requirements for dispatching workers to construction sites
  • Requisition supplies or materials to complete construction projects
  • CONVERGYS, Omaha, NE Workforce Manager, May 2005 - Mar 2008 Control operational budget and expenditures
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines
  • Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades

Timeline

Risk Management Assistant

Crete Carrier
04.2021 - 09.2024

Receptionist

MODERN EQUIPMENT COMPANY
03.2013 - 10.2018

Administrative Assistant

Pyramid Roofing Inc
06.2008 - 07.2012

Associate of Arts - Business Management

San Joaquin Delta College

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Elizabeth Spradley