Elizabeth Austin-Smith
Queens,NY
Summary
Highly motivated and results-oriented retail professional with a strong track record in sales, customer service, and driving revenue growth. Expertise in promoting products and leveraging upselling techniques to increase sales and improve customer loyalty. Known for exceptional multitasking, organization, and time management skills, ensuring efficient store operations and enhanced customer satisfaction. Adept at quickly mastering new processes and procedures, with a solid understanding of merchandise exchange protocols and a commitment to delivering seamless, positive customer experiences."
Overview
20
20
years of professional experience
Work History
Cashier
Petco
Howard Beach, NY
07.2004 - 09.2024
- Provided knowledgeable responses to customer inquiries, enhancing the shopping experience, and improving customer satisfaction.
- Managed cleanliness and organization of store aisles and register areas, ensuring a safe and welcoming environment for customers.
- Implemented suggestive selling techniques, increasing add-on sales by 15% through personalized product recommendations.
- Handled customer complaints with professionalism, achieving a 90% satisfaction rate by offering effective solutions in accordance with company policies.
- Cross-trained in multiple departments, ensuring seamless store operations during peak hours, and staff absences.
- Designed and organized eye-catching promotional displays, driving a 20% increase in sales during promotional periods.
- Delivered exceptional customer service, promoted store loyalty programs, and achieved an increase in program sign-ups.
- Efficiently processed product returns and exchanges, ensuring customer satisfaction while adhering to store policies.
- Managed incoming customer calls, providing assistance with inquiries and orders, improving response time, and customer satisfaction.
- Adhered to company security protocols when handling cash transactions, ensuring accuracy, and safeguarding store assets.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Maintained store appearance by organizing and replenishing merchandise displays, ensuring a visually appealing shopping environment.
Education
High School Diploma -
Mary Mcdowell Friends School
Brooklyn, NY06-2023
Skills
- Returns Inventory Handling
- Stock Replenishment
- Refund handling
- Cash register operation
- Hospitality and accommodation
- Customer relations
- Credit card processing
- Cash handling
- Reliability and punctuality
- Product knowledge
- Detail-Oriented Approach
Affiliations
- Passionate about giving back to the community, I have volunteered at various events, including supporting local churches and shelters, where I contributed to organizing outreach programs and assisting those in need
- I thrive on building new relationships and connecting with diverse individuals, fostering meaningful interactions and enhancing collaboration.
Accomplishments
- Joined my high school’s track team in my senior year and demonstrated exceptional dedication and athleticism by earning a spot at the state competition
- Co-founded my high school’s Black Affinity Group, collaborating with peers to foster an inclusive, supportive environment while championing cultural awareness and advocating for social justice.
Languages
asl
Limited
Timeline
Cashier
Petco
07.2004 - 09.2024
High School Diploma -
Mary Mcdowell Friends School
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