Dedicated Medical Assistant with a proven track record at Cardiac Vascular Surgery - John B. Overton, M.D., enhancing patient satisfaction through compassionate care and efficient appointment management. Expert in HIPAA compliance and patient scheduling, significantly improved clinical workflow. Skilled in fostering trust and confidentiality, ensuring quality care and operational excellence.
Hi, I’m
Elizabeth Avila
Stockton
Summary
Overview
8
years of professional experience
Work History
Cardiac Vascular Surgery -John B. Overton, M.D.
Medical Assistant
03.2017 - Current
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
Additional Information
Additional Information
Bilingual: Spanish and English
Worked history:
ROC Medical
Richard O. Camacho, M.D.
Medical Assistant
M.A. :Weds only Sept. 2018-Aug. 2019
Healthy U Chiropractic
PO Chua Her, MD
Medical Assistant
Education
Lincoln Technical Academy 542 E. Pine Street Lodi Ca, 95240
from Medical Assistant
02.2017
University Overview
St. Marys Clinic545 W. Sonora St. Stockton, Ca 95203
from M.A. Externship
01.2017
University Overview
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Patient assessments
- Medical procedures
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Complex Problem-solving
- Fluent in languages
- Trustworthy companion
- HIPAA compliance
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Payment collection
- Medical terminology in languages
- Medical billing and coding
- Monitoring patient progress
- Valid state driver's license
- Medical office management
- Emergency response preparedness
- Healthcare software proficiency
- Indirect patient care
- Medical billing
- Insurance claims
- Conversant in languages
- Type coding
- Insurance authorizations
- Valid [state] driver's license
- Fluent in [languages]
Timeline
Medical Assistant
Cardiac Vascular Surgery -John B. Overton, M.D.
03.2017 - Current
Lincoln Technical Academy
from Medical Assistant
St. Marys Clinic
from M.A. Externship
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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