ELIZABETH BAIDOO
BANKER/HUMAN RESOURCE PERSONNEL
Kearney,NE
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Graduate Teaching Assistant
UNIVERSITY OF NEBRASKA,KEARNEY
08.2024 - Current
- Collaborated with other faculty and staff to improve teaching and learning by sharing resources and best practices.
- Checked assignments, proctored tests, and provided grades according to university standards.
- Provided timely and constructive feedback on assignments, enabling students to refine their work and achieve higher grades.
- Documented attendance and completed assignments to maintain full class and student records.
- Mentored students through office hours and one-on-one communication.
BANKER
AGRICULTURAL DEVELOPMENT BANK
08.2019 - Current
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
TRAVELS AND VISA CORDINATOR
THE CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS
05.2018 - 08.2019
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Used job-related software to draft and finalize written correspondence and documentation.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
MBA - Human Resources Management
University of Nebraska At Kearney
Kearney, NE05-2025
MBA - FINANCE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA11-2023
Bachelor of Arts - ECONOMICS AND GEOGRAPHY
UNIVERSITY OF CAPE COAST
CAPE COAST-GHANA05-2017
Skills
- Consumer banking
- Strategic planning
- Financial advice
- Customer Relationship Management
- Business planning
- ATM balancing
- Teller experience
- Business Development
- Assignment Grading
- Research expertise
- Tutoring and mentoring
- Critical Thinking
Accomplishments
- Completed ISO courses as the instructor of record.
- I collaborated with the department team to develop a new project covering accounting information systems and investment.
- I participated in a Bloomberg project focused on investment
- Supervised a team of 10 staff members.
- Best in Customer care 2021-2023
Languages
English
Native or Bilingual
Timeline
Graduate Teaching Assistant
UNIVERSITY OF NEBRASKA,KEARNEY
08.2024 - Current
BANKER
AGRICULTURAL DEVELOPMENT BANK
08.2019 - Current
TRAVELS AND VISA CORDINATOR
THE CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS
05.2018 - 08.2019
MBA - Human Resources Management
University of Nebraska At Kearney
MBA - FINANCE
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Arts - ECONOMICS AND GEOGRAPHY
UNIVERSITY OF CAPE COAST
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