Janice Highsmith
Plano,TX
Overview
19
19
years of professional experience
Work History
Assistant Branch Manager
PlainsCapital Bank
Frisco, TX
12.2022 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised team of six branch employees and made recommendations regarding performance evaluations.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
Personal Banker II
First National Bank Of Omaha
Frisco, TX
06.2021 - 07.2022
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Universal Banker Supervisor
Generations Bank
Camden, AR
11.2018 - 05.2021
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Coordinated daily cash reconciliation in high-volume location
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Counted cash drawers and made bank deposits
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Dispatcher/ Civil Papers Processor
Ouachita County Sheriff's Office
01.2018 - 06.2018
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Maintained updated and detailed records of calls in physical and electronic database
- Documented all changes in computer tracking system
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
Shift Leader/Pharmacy Technician
Walgreens
05.2017 - 01.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Assigned daily employee tasks and monitored activity and completion
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Prioritized resumes based on strengths, experience and personal qualities needed to balance team makeup
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Maintained safe working environment by observing safety procedures, policies and regulations
- Trained new employees and delegated daily tasks and responsibilities
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
- Coached team members in techniques necessary to complete job tasks
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
Universal Banker II
Midsouth Bank N.A
06.2015 - 08.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Coordinated daily cash reconciliation in high-volume location
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Processed quarterly Vault and ATM audits with zero error rate
Head Teller
Progressive Bank
07.2006 - 06.2015
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Balanced bank’s vault with over $500,000 in it daily
- Kept teller window areas clean, organized and fully stocked
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
Education
Bachelor of Science - Business Administration And Management
Louisiana State University At Shreveport
Shreveport, LA05.2024
Associate of Applied Science - Business Administration And Management
Bossier Parish Community College
Bossier City, LA05.2014
High School Diploma -
Camden High School
Camden, Ar05.1985
Skills
- Consumer banking
- Rapid 10-key data entry
- Relationship building and management
- Cash handling
- Night and safe deposit procedures
- Consumer banking specialist
- Compliance, banking laws and regulations
- Verbal/written communication
- Strategic planning
- Employee relations
- Deadline-driven
- Strong customer relations
- Administration strength
- Positive
- Excellent time management skills
Timeline
Assistant Branch Manager
PlainsCapital Bank
12.2022 - Current
Personal Banker II
First National Bank Of Omaha
06.2021 - 07.2022
Universal Banker Supervisor
Generations Bank
11.2018 - 05.2021
Dispatcher/ Civil Papers Processor
Ouachita County Sheriff's Office
01.2018 - 06.2018
Shift Leader/Pharmacy Technician
Walgreens
05.2017 - 01.2018
Universal Banker II
Midsouth Bank N.A
06.2015 - 08.2016
Head Teller
Progressive Bank
07.2006 - 06.2015
Bachelor of Science - Business Administration And Management
Louisiana State University At Shreveport
Associate of Applied Science - Business Administration And Management
Bossier Parish Community College
High School Diploma -
Camden High School