Elizabeth Bailey
Richmond,VA
Summary
Enthusiastic Office Administrator with a proven track record at Patterson Eye Clinic, excelling in customer service and staff training before excelling at office administration and interpersonal skills . Skilled in data entry and team leadership,as well as an understanding of insurance verification,benefits and attention to detail.
Overview
24
24
years of professional experience
Work History
Office Administrator
Patterson Eye Clinic
Richmond, VA
09.2002 - Current
- Customer Service Coordinator with the ability to anticipate a patients needs.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in maintaining electronic health records for accuracy and compliance.
- Processed insurance claims efficiently, ensuring timely reimbursements for services rendered. Worked on insurance AR reports monthly.
- Created doctor's schedules
- Coordinated communication between patients and medical staff to enhance service delivery.
- Supported inventory management by tracking office supplies and coordinating reorders as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Aided in employee onboarding through interviewing and training new hires on office procedures, software applications, and company policies.
- Oversaw appointment scheduling and itinerary coordination for both patients and staff.
- Contact Lens Coordinator for 10 years.
- Led training days with notes for technicians, optical department and front desk staff.
Education
Bachelor of Science - Sociology With A Religious Studies Minor
Virginia Commonwealth University
Richmond, VASkills
- Time management
- Office administration
- Database entry
- Office management
- File organization
- Verbal communication
- Leadership and supervision
- File maintenance
- Schedule and calendar management
- Supply inventory
- Office supply management
- Billing and coding
- Scanning and copying
- Customer service
- Teamwork and collaboration
- Decision-making
- Team leadership
- Staff training
- Attention to detail
- Multitasking Abilities
- Microsoft office
- Employee supervision
Timeline
Office Administrator
Patterson Eye Clinic
09.2002 - Current
Bachelor of Science - Sociology With A Religious Studies Minor
Virginia Commonwealth University