Elizabeth Ball
Senior Learning Facilitator
North Haven,CT
Summary
Senior learning professional with experience in developing and implementing impactful learning strategies aligned with business objectives. Skilled in conducting learning needs analysis, leveraging new technologies, and managing projects to deliver effective learning solutions. Adept at leading teams, driving change management initiatives, and fostering a culture of continuous improvement.
Overview
25
25
years of professional experience
Work History
Senior Learning Facilitator
Travelers Claim University
2 2019 - Current
- Leading team comprised of field leaders, product leaders, and learning professional through Auto Property Damage Claim Professional curriculum redesign project.
- Conducting comprehensive learning needs analysis to identify organizational gaps and propose targeted learning solutions.
- Illustrating ability to drive change initiatives within learning experiences.
- Showcasing ability to communicate complex ideas effectively, gain stakeholder support, and influence decisions to drive successful learning outcomes.
- Developed comprehensive onboarding programs for new hires, accelerating their integration into company culture and work processes.
- Engaging as team leader in group projects, delegating tasks and providing feedback.
- Providing subject matter expertise in development of learning experiences, ensuring content accuracy and adherence to established guidelines.
- Strengthening learning design skillset using design tools and technologies to create interactive, engaging learning experiences.
- Identifying opportunities to measure learning effectiveness and areas for improvement within learning solutions using data capture and analysis and focus group discussions.
Learning Facilitator
Travelers Claim University
2016.02 - 2018.02
- Demonstrated cross-functional agility by facilitating live and virtual learning programs for Auto and General Liability lines of business as well as programs within Auto Appraisal curriculum and enterprise Drone Training program.
- Partnered with Line Lead, Product members and Solutions team to redesign auto curriculum.
- Participated as facilitation and technical subject matter expert in redesign projects associated with both Auto Liability and Auto Damage curricula.
- Led Train-the-Trainer dry run sessions of Art of Liability 1 and Art of Liability 2 to ensure facilitation team had understanding of content and line of business messaging.
- Led Auto Facilitation Team call to provide opportunity for group to communicate changes, questions, and successes within existing classes.
- Enhanced communication between Claim University and our field partners through development of quarterly newsletter which is distributed to both Auto Product and field leadership.
Auto Liability ICR
Travelers
2014.07 - 2016.02
- Coach/mentor to new Claim professionals in the Blend role.
- Auto Subject Matter Expert for Adjuster Licensing Training.
- Provided quality claim handling and superior customer service to Travelers' policyholders, claimants, attorneys, and business partners.
- Engaged in indemnity and expense management demonstrating the ability to financially monitor claim exposure and expense through claim reserving process.
Outside Claim Representative
Travelers
2006.01 - 2014.07
- Demonstrated ability to work independently to achieve optimal outcome for auto liability and homeowner liability claims working with both unrepresented and attorney represented claimants.
- Organized daily tasks and appointments for various areas of the state based territory.
- Continued to build interpersonal communication skills through face-to-face meetings with policyholders, claimants, agents and attorneys.
- Completed task assignments for auto and GL lines of business conducting thorough scene and premises investigations.
Commercial Lines Technical Specialist
Travelers
2004.02 - 2006.01
- Conducted in-depth analyses of commercial lines coverage, including issues of contractual risk transfer, additional insureds, lease contracts and garagekeeper's liability.
- Coordinated thorough premises liability investigations.
- Managed commercial lines liability inventory through the litigation process.
- Recognized and appropriately managed cases with the potential for high exposure.
- Recognized and implemented alternative dispute resolution practices.
- Communicated with policyholders, CAE's, agents, and risk managers through the life of the file.
Outside Claim Representative
Travelers
2002.12 - 2 2004
- Demonstration of the ability to work independently to achieve optimal outcome for auto liability and homeowner liability claims with an inventory including both unrepresented and attorney represented claimants
- Organized daily tasks and appointments for various areas of the state based territory
- Continued to build interpersonal communication skills through face-to-face meetings with policyholders, claimants, agents and attorneys
- Completed task assignments for auto and GL lines of business conducting thorough scene and premises investigations.
Auto Liability ICR
Travelers
2000.12 - 2002.12
- Coach/mentor to new Claim professionals in the Blend role
- Auto Subject Matter Expert for Adjuster Licensing Training
- Continued focus on investigation, evaluation, negotiation, and resolution of auto and homeowner's liability claims
- Provided quality claim handling and superior customer service to Travelers' policyholders, claimants, attorneys, and business partners
- Engaged in indemnity and expense management demonstrating the ability to financially monitor claim exposure and expense through claim reserving process.
Property Claim Analyst
Travelers
2000.08 - 2000.12
- Adjusted first party homeowner's claims as an Inside Property Claim Analyst
- During Northeast Rationalization of Property Unit, coordinated interim claim handling project known as “PROP 1” to ensure a seamless transition from local claim handling to regional claim handling.
Claim Analyst
Travelers
1999.05 - 2000.08
- Worked in Auto Physical Damage Unit handling first party collision claims and third party property damage claims
- Team Leader (January, 2000) taking on leadership role within a unit of twelve adjusters
- Developed and implemented customer service initiative for the Executive Management Team which set forth to track and improve customer service results within the service center.
Education
Bachelor of Arts -
University of Connecticut
Storrs, CT 2001.05 -
Skills
Curriculum Development
Curriculum Development
Learning Needs Analysis
Project Management
Change Management
Curriculum Development
Timeline
Learning Facilitator
Travelers Claim University
2016.02 - 2018.02
Auto Liability ICR
Travelers
2014.07 - 2016.02
Outside Claim Representative
Travelers
2006.01 - 2014.07
Commercial Lines Technical Specialist
Travelers
2004.02 - 2006.01
Outside Claim Representative
Travelers
2002.12 - 2 2004
Bachelor of Arts -
University of Connecticut
2001.05 -
Auto Liability ICR
Travelers
2000.12 - 2002.12
Property Claim Analyst
Travelers
2000.08 - 2000.12
Claim Analyst
Travelers
1999.05 - 2000.08
Senior Learning Facilitator
Travelers Claim University
2 2019 - Current