Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Certifications Coursework
Military Experience
Personal Information
Timeline
Generic

ALEXANDER MARSTON

Fountain,CO

Summary

Results-driven learning professional with strong record of facilitating impactful learning experiences. Skilled in developing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for exceptional communication, problem-solving, and client buy-in abilities, with focus on achieving measurable results. Prepared to contribute to and elevate organizational learning initiatives.

Certified Millennium trainer for inpatient, registration, scheduling, billing, coding, and HIM. Influential, results-focused learning facilitator and trainer, demonstrating skills gained through service in the federal, public, and private sectors for a diverse set of industries and fields.

Routinely performs analytical and logistical planning across differing levels of oversight, researching, and investigating new and improved business practices.

Overview

18
18
years of professional experience

Work History

Senior Learning Facilitator

Oracle Health
11.2022 - Current
  • Used in-depth knowledge of healthcare and facilitation best practices to deliver educational materials in person and virtually for federal and commercial client projects, proactively providing additional training support to participants and addressing routine questions independently.
  • As a Learning Facilitator, Provided classroom and virtual training to clients from a wide variety of disciplines including Multi-Displinary Providers, Anesthesiologists, Respiratory Therapists, Nurses, and Medical Support Staff. Improved client satisfaction by connecting current workflows to upcoming workflows utilizing change management.
  • Organized learning materials to achieve the best outcomes for the client while maintaining company standards and practices. Collaborated with project managers and peers to continually improve the implementation of solutions. Took responsibility for learning materials to improve the classroom experience.
  • Continually supported community and location safety regulations, utilizing processes and protocols mandated by state, local, and department regulations.
  • Provided subject matter expertise in the development of training materials, ensuring content accuracy and adherence to established guidelines.
  • Mentored junior facilitators, fostering professional growth and improving overall team performance.

Medical Support Assistant

Department of the Army
07.2020 - 11.2022
  • Presently functions as a detail orientated medical support assistant responsible for the accurate accountability of patients, insurance eligibility of patients, documentation of HIPPA compliance of all admitted patients, and subject matter expert for all patient admissions.
  • As an Administrative Team Member, Serves as the point of contact for all patient administrative processing, ensuring efficient division operations. Performs a variety of administrative functions, using judgment to answer recurring questions and resolve problems. Knowledgeable of established policies and procedures related to patient admission and registration to explain provisions of Privacy Act, hospital charges and payment procedures, safekeeping services available in hospital treasury. Responsible for the accurate accountability of patients and eligibility of patients. Obtains patient signature on all required admission forms, ensuring each form is properly filled out.
  • Receives telephone and personal inquiries from personnel to include beneficiaries and hospital staff seeking guidance in regards to eligibility, registration, admissions and dispositions. Coordinates referrals with Veterans Affairs to ensure that all Veterans Affairs patients are correctly inprocessed and eligibility is verified Veterans Affairs cost sharing program. Works with the Enrollment Program Manager to ensure all patients assigned to Fort Carson are registered in the electronic health record. Accurately accounts for Active Duty military personnel admitted in outside facilities. Verifies information and reports daily to Medical Operations, Patient Admistration Division, and the patient movement coordinator.
  • Continually supported community and location safety regulations, utilizing processes and protocols mandated by state, local, and department regulations.

Allergy Technician

Colorado ENT and Allergy
10.2017 - 07.2020
  • Functioned as a patient-driven Allergy Technician charged with derma prick allergy testing, intradermal allergy testing, pulmonary function testing, biological injections, exhaled nitric oxide testing, and identifying markers for asthma.
  • As an Administrative & Operational Leader, successfully developed and refined department-wide policies and procedures that effectively improved safety and resulted in 0 accidental sticks for all staff. Led efforts for the successful conversion of paper charting and manual processes to an automated, digital health record system for 500+ patients. In an Administrative role, routinely answered phones, greeted and assisted visitors/patients, and handled general office tasks such as: filing, faxing, copying, and mailing.
  • Routinely assisted doctors with patient care, prep, and in-office procedures. Demonstrated keen attention to detail and listening skills by ensuring patient files were updated, accurate, and complete and by addressing patient concerns with appropriate answers to questions and inquiries.
  • Ensured adherence to all confidential material and documentation handling processes and regulations. Diligently performed patient and procedure scheduling, calendar-management, and appointment-setting. Served as the Physician Liaison when communicating laboratory results. Accurately and efficiently documented information in electronic health records, including: vitals, medications, injections, specimen collection, and procedures.
  • Utilized superior interpersonal communication, leadership, and collaboration skills to coach and mentor new employees, which facilitated a 100% staff retention over a 2-year period.

M1 Armor Crewman

United States Army
09.2007 - 11.2015
  • Advanced rapidly across increasing levels of oversight, earning final rank as an Non-Comissioned Officer in the United States Army.
  • Served as a multifaceted Procurement Liaison, directly supported over 100+ soldiers, including resource allocation, travel accommodations, logistics, and expenditure tracking.
  • Systematically led multiple special projects, including oversight of small and large group projects.
  • Attained knowledge and expertise in First Responder Coursework, earning First Responder Training and Certifications.
  • Earned certifications in Technical Transport of Hazardous Materials.

Education

Associate of Applied Science - Health Information Technology (RHIT)

DeVry University Online Campus
08.2025

Associate of Applied Science - Health Care Administration

Pima Medical Institute Online Campus
01.2019

Medical Assistant Certification -

Pima Medical Institute
01.2017

Skills

  • Cerner Millennium Certified Federal Trainer for Inpatient and Registration, Scheduling, HIM, and VBA
  • Material Development
  • Client Buy-In
  • Change Management
  • Patient Referrals/Accommodations
  • Reporting & Analysis
  • Policies & Procedures
  • Administrative & Operational Coordination
  • Process Improvements
  • Policy Adaptations & Implementations
  • Training & Development
  • Best Practices
  • Inventory Management
  • Inventory Organization
  • Customer Service & Retention
  • Risk Management
  • Personnel Management
  • Communicator & Collaborator
  • Medical Coding
  • Prior Authorizations
  • Telemedicine Scheduling
  • Patient Telemedicine Connection Support
  • Denial Appeals
  • Facilitation techniques
  • Organizational development

Accomplishments

    Winner of Consulting Excellence FY2024 Q3.

    Winner of Consulting Excellence FY2024 Q4.

    Winner of Rising Star Award FY2025.

    Winner of Infinite Customer Dedication FY2025.

Education

DeVry University Online Campus, Associate of Applied Science – Health Information Technology (RHIT), 4.0, Pima Medical Institute Online Campus, Associate of Applied Science – Health Care Administration, 2019, 4.0

Certifications Coursework

Medical Assistant Certification, Pima Medical Institute in Colorado Springs, 2017, 4.0

Military Experience

United States Army, Fort Stewart, GA, Fort Carson, CO, M1 Armor Crewman, 09/2007, 11/2015, Supervised 3-16 employees., Supported over 100+ soldiers with resource allocation and logistics., Led multiple special projects.

Personal Information

Citizenship: U.S. Citizen

Timeline

Senior Learning Facilitator

Oracle Health
11.2022 - Current

Medical Support Assistant

Department of the Army
07.2020 - 11.2022

Allergy Technician

Colorado ENT and Allergy
10.2017 - 07.2020

M1 Armor Crewman

United States Army
09.2007 - 11.2015

Associate of Applied Science - Health Care Administration

Pima Medical Institute Online Campus

Medical Assistant Certification -

Pima Medical Institute

Associate of Applied Science - Health Information Technology (RHIT)

DeVry University Online Campus

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