Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jazzy Tay

Atlanta,GA

Summary

Experienced and results-driven EMR Consultant with a strong background in Electronic Medical Record (EMR) implementation, specializing in Epic, Meditech, and Cerner applications. Proven track record supporting large-scale EMR projects across diverse healthcare environments, with a deep understanding of clinical workflows, system optimization, and end-user training. Adept at collaborating with cross-functional teams to ensure successful deployment, adoption, and ongoing support of EMR systems. A self-motivated and goal-oriented consultant known for quick learning, critical thinking, and delivering high-quality client service. Committed to leveraging technical expertise and customer-focused solutions to help healthcare organizations improve efficiency, compliance, and patient care outcomes.

Overview

9
9
years of professional experience

Work History

Senior Consultant

Sync IT Consulting Services - Genesis Healthcare Systems Ohio
01.2025 - 07.2025
  • Collaborated with clients to train end users on specific functionality and system workflows.
  • Contributed to the documentation of detailed training guidelines and end user documentation.
  • Provided technical configuration for customers, including data modeling and template designs.
  • Worked with clients to strategize the best uses of the technologies to meet their goals.
  • Earned respect from clients through adaptability, tact, resourcefulness, and proactive communications.
  • Team Based: Collaborated with Implementation team members, Project Managers, Consultants, and Software Developers to meet client expectations.
  • Assisted Quality Analysts with software testing and Sales teams in developing demo applications.
  • Provided client (helpdesk) support as needed, collaborating with Support Services.
  • Created documentation, new feature guides, and web help articles/videos for best practice methodologies.
  • Demonstrated strong troubleshooting, reasoning, and problem-solving skills.

EPIC GO LIVE Consultant

WellStar Health systems – Augusta, GA
10.2024 - 11.2024
  • Epic Care Ambulatory Go live support to end users, clinical staff s, and Physicians.
  • Provides the at-elbow support and coaching to physicians, nurses and administrative end-users during Epic Cadence and Orders
  • Participated in Just-in-Time client training to understand system usage.

Meditech Trainer/ Support

St. Mary’s Health and ClearWater Valley Health- Cottonwood, ID
08.2024 - 09.2024
  • Provided support to clinicians during the Meditech Expanse system Go-live across diverse multi-specialty clinic environments, ensuring smooth adoption of new workflows.
  • Guided physicians, nurses, and clinical staff in navigating Meditech AMB modules, offering hands-on assistance and troubleshooting to minimize workflow interruptions.
  • Acted as a crucial link between end users and clinical analysts by identifying, documenting, and escalating system-related issues promptly for resolution.
  • Supported users in real-time with patient charting, order entry, documentation workflows, and task management, tailoring support strategies to meet the specific requirements of various clinical specialties

Meditech Support Consultant

Bath Community Hospital, Hot Springs, VA
07.2024 - 08.2024
  • Provided direct, at-the-elbow support to physicians during Meditech Expanse system implementation and go-live phases, helping navigate workflows and optimize system use.
  • Acted as a liaison between clinical end users and the IMIT (Information Management and Information Technology) and Integration teams, translating physician feedback into actionable technical insights.
  • Facilitated resolution of system-related issues by coordinating between end users and technical development teams, ensuring timely and effective problem-solving.
  • Demonstrated deep proficiency with Medtech Expanse applications, supporting various modules and tailoring assistance to clinician needs.

EPIC Go Live Consultant

TEKsystems - LCMC Health Lakeview, New Orleans
04.2024 - 05.2024
  • Provided support to clinicians during their Inpatient Application Epic Go live.
  • Supported all levels of medical staff including Specialty Physicians, Hospitalist Physicians and Nurses.
  • Assisted with workflow, go live implementations, resolving functionality problems, submitting service request tickets and trouble shooting.
  • Support end-users on site throughout the Go-live events.

EHR Technology Project Manager

Dynamic Informatics Group – HealthTech - Atlanta, GA
01.2023 - 03.2024
  • Lead and manage team members to support, manage, and deliver all client services within Healthtech.
  • Oversaw the implementation of projects to align service delivery with Clinic operational goals.
  • Collaborated with administration, management, providers, and staff to conduct systems analysis and implement improvements.
  • Ensured quality standards and expected deliverables were met throughout all phases of the project life cycle.
  • Led workgroups to achieve centralization, standardization, integration, planning, implementation, and training using advanced technologies to enhance clinical services.
  • Provided orientation and support to consultants for the effective adoption of Healthtech’s methodologies in client delivery.

EPIC Go Live Consultant

Cooperman Barnabas Medical Center Livingston New Jersey
11.2023 - 11.2023
  • Provided elbow-to-elbow support for physicians and all clinical staff during Epic go live and training.
  • Diagnose and address client problems, and develop innovative solutions to issues that arise during the implementation phase
  • Experienced supporting all new users during implementation of the Go-Live roll out.
  • Assists in the evaluation and implementation of new modules, maintaining functionality and testing new functionality.

Oracle (Cerner) Trainer Support/ Soft Go live

TEKsystems -Northside Hospital | Lawrenceville, GA
10.2023 - 10.2023
  • Assisted physicians with CPOE Documentation, Order Entry, and Online documentation.
  • Supports Physicians and Nurses and End users in the following Cerner Millennium Applications PowerChart, FirstNet, SurgiNet/Anesthesia, and documentation in MS4
  • Assisted in developing functionality to support the departmental workflow, result entry and review functions, auto verification, worksheets for manual areas, and result inquiry.
  • Established and managed training schedules for staff members.
  • Led implementation efforts for Eligibility Screening Services in newly acquired hospital
  • Provided technical troubleshooting, identify system issues and work with end users to develop solutions.

EPIC Go Live Consultant

Emory Health, Atlanta Ga
11.2022 - 12.2022
  • Provided elbow-to-elbow support for physicians and all clinical staff during Epic go live and training.
  • Diagnose and address client problems, and develop innovative solutions to issues that arise during the implementation phase
  • Experienced supporting all new users during implementation of the Go-Live roll out.
  • Assists in the evaluation and implementation of new modules, maintaining functionality and testing new functionality

Meditech Trainer Consultant

Floyed County Medical – Charles City, IOWA
02.2022 - 11.2022
  • Delivered comprehensive virtual, in-person, and blended learning sessions to clinical staff, including physicians, nurses, and allied health professionals.
  • Led classroom training programs focused on Meditech Expanse functionality, clinical workflows, and documentation best practices.
  • Provided go-live and at-the-elbow support, assisting end users with tasks such as order entry, patient charting, and navigation of clinical modules.
  • Collaborated with project and clinical leadership to analyze training effectiveness, identify knowledge gaps, and refine training delivery strategies.
  • Translated complex technical features into practical workflows to enhance user adoption and efficiency.
  • Acted as a liaison between clinical users and IT teams to report system issues and user feedback for resolution and optimization.

Epic Support Consultant

Advent Health Orlando, FL
07.2022 - 08.2022
  • Provided Go Live Support to Physicians, Nurses and non- clinicians in MedSurg and ICU.
  • Credentialed in EPIC Care Inpatient Computerized Provider Order Entry 2012 (CPOE).
  • Trained Ambulatory Clinics & Inpatient Providers.

EPIC Go Live Consultant

Smith House Health Care Center Burlington Vermont NY
04.2022 - 05.2022
  • Provided support to clinicians during their Inpatient Application Epic Go live.
  • Supported all levels of medical staff including Specialty Physicians, Hospitalist Physicians and Nurses.
  • Assisted with workflow, go live implementations, resolving functionality problems, submitting service request tickets and trouble shooting.
  • Support end-users on site throughout the Go-live events.

EPIC Go Live Consultant

ST Mary Medical Hospital Blue Springs Kansas
02.2022 - 03.2022
  • Primary Care - Provided end-users (Physicians, Nurses, and MA’s) with assistance and consultation on their workflow in the EPIC EMR.
  • Provided elbow to elbow support to providers with their order entries, documentation with Note Writer or Partial Dictations, and Co-signing progress note, Preference Lists, and created Macro’s for easy documentation. Provided elbow to elbow support to nurses within Basket messages, Rooming a patient, nurse pool responsibilities.
  • Provided elbow-to-elbow support to end users in the department through coaching and issue identification.
  • Served as a liaison between the Command Center and end users to communicate issue resolution and updates.

EPIC Go Live Consultant

VCU Health Richmond Vagina
11.2021 - 12.2021
  • EPIC support provided in CPOE & CLINDOC
  • Assisted Physicians with EPIC Inpatient application. Worked in Women's and Babies Hospital, with Physicians, Mid-Level Practitioners, and Nurses, focus was on CPOE, customization of notes, Preference lists, and order set management.

MEDITECH Implementation Go-Live Consultant

Healthcare Triangle Inc – Grand View Hospital, Sellersville, PA
10.2021 - 12.2021
  • Delivered at-the-elbow support during system go-lives, providing real-time clinical training and workflow guidance to nursing units, providers, and ancillary staff.
  • Conducted comprehensive workflow assessments in collaboration with clinical teams to optimize the utilization of Meditech Expanse functionalities.
  • Assisted with system migration efforts, ensuring accurate data transfer and seamless workflow continuity throughout the transition process.
  • Applied deep clinical and technical expertise to advise clients on best practices for system navigation, clinical documentation, and operational efficiency.
  • Provided multi-channel support for Meditech Expanse, Pyxis, and integrated applications via help desk, on-site interaction, and phone-based troubleshooting.
  • Contributed to the design, development, testing, and maintenance of clinical, administrative, and financial systems, enhancing Meditech Expanse clinical modules.
  • Supported user provisioning by ensuring accurate account setup and secure access in compliance with hospital IT security protocols and policies.

EPIC Go Live Consultant

St Mary Hospital Reno, Nevada
10.2021 - 10.2021
  • Provided Epic support during EPIC CARE implementation project by training end users and super users in Epic Inpatient workflows.
  • Provided Go Live Support to provide training for Physicians, Surgeons, nurses, and nurse practitioners and non- clinicians in ADT, CLINDOC and CPOE
  • Credentialed in EPIC Care Inpatient Computerized Provider Order Entry Supported Ambulatory Clinics & Inpatient Providers

Cerner Go-Live Consultant

COVENANT HEALTH - Knoxville, TN
08.2021 - 09.2021
  • Provides support to Clinicians on all levels supporting the following modules, PowerChart Ambulatory in Pulmonary Clinic and Family Medicine assisted the clinicians with PowerChart and Dynamic Documentation workflow enhancements.
  • Provided at-the-elbow support for physicians, nurses, and medical assistants during conversion.

Cerner Clinical Support

MedFirst Consulting | Westchester Health Systems-Inpatient & Ambulatory
10.2020 - 12.2020
  • Assisted physicians/Surgeons with Documentation, case selection, use of clinician-specific documentation using macros, medication administration and fluid documentation and documentation in pre, intra and post anesthesia care.
  • Order Entry, Online documentation of Assessment. Provided in-depth Clinical support in SurgiNet /Anesthesia and Powerchart in PACU. Assisted end users while promoting and encouraging use of the system and new workflows.

CERNER Training Developer (Contract) – Excite Health Partners

University of South Alabama Health Systems, Mobile, AL
08.2016 - 03.2019
  • Worked with the Clinical Informatics and applications teams to identify training needs, develop curriculum and job aids that will help staff be more efficient and productive while standardizing procedures.
  • Worked and led project teams in developing instructional materials in all areas of information technology systems.
  • Participate in the design and delivery of training/orientation programs for respective solution(s) and upgraded functionality.
  • Coordinates curriculum design and developed training for clinical systems users.
  • Develops training program materials in a variety of formats: self-paced eLearning, webinar, classroom, job aids.
  • Manage the classroom through effective facilitation processes using up-to-date knowledge and skills that enable efficient delivery of curriculum and a training environment conducive to learning.
  • Assists in development and delivery of the training provided during the new employee orientation to support the competency of new users in their use of information systems. Schedules and delivers on-going user training to maintain user competency across the USA health system.
  • Develop computer-based training instructional design, with learning assessment and validation tools.
  • Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed.
  • Works with training developers, Clinical Informatics, program subject matter experts, technical support, and others to assure training materials are effective.
  • Supports staff to use technology in a consistent manner which promotes optimal delivery of quality patient care, patient safety, and confidentiality.
  • Assists in the development of policies and procedures for training delivery in all clinical applications.

Education

Bachelor of Science - Information Systems Management

University of Maryland Baltimore County
01.2012

Skills

  • EPIC CARE Ambulatory, Grand Central, Inpatient Orders, ClinDoc, CPOE, Optime, Cadence, CUPID, Beacon ASAP, ADT, Radiant, Stork, Home health
  • CERNER Millennium: PowerChart, PowerChart Ambulatory, FirstNet, SurgiNet/Anesthesia, RadNet, PowerNotes, CPOE, Dynamic Documentation, Scheduling Management, Message Center, CareAdmin/CareMobile
  • MEDITECH EXPANSE: ED, Nurse Women Care, Oncology, Pathology Labs

Timeline

Senior Consultant

Sync IT Consulting Services - Genesis Healthcare Systems Ohio
01.2025 - 07.2025

EPIC GO LIVE Consultant

WellStar Health systems – Augusta, GA
10.2024 - 11.2024

Meditech Trainer/ Support

St. Mary’s Health and ClearWater Valley Health- Cottonwood, ID
08.2024 - 09.2024

Meditech Support Consultant

Bath Community Hospital, Hot Springs, VA
07.2024 - 08.2024

EPIC Go Live Consultant

TEKsystems - LCMC Health Lakeview, New Orleans
04.2024 - 05.2024

EPIC Go Live Consultant

Cooperman Barnabas Medical Center Livingston New Jersey
11.2023 - 11.2023

Oracle (Cerner) Trainer Support/ Soft Go live

TEKsystems -Northside Hospital | Lawrenceville, GA
10.2023 - 10.2023

EHR Technology Project Manager

Dynamic Informatics Group – HealthTech - Atlanta, GA
01.2023 - 03.2024

EPIC Go Live Consultant

Emory Health, Atlanta Ga
11.2022 - 12.2022

Epic Support Consultant

Advent Health Orlando, FL
07.2022 - 08.2022

EPIC Go Live Consultant

Smith House Health Care Center Burlington Vermont NY
04.2022 - 05.2022

Meditech Trainer Consultant

Floyed County Medical – Charles City, IOWA
02.2022 - 11.2022

EPIC Go Live Consultant

ST Mary Medical Hospital Blue Springs Kansas
02.2022 - 03.2022

EPIC Go Live Consultant

VCU Health Richmond Vagina
11.2021 - 12.2021

MEDITECH Implementation Go-Live Consultant

Healthcare Triangle Inc – Grand View Hospital, Sellersville, PA
10.2021 - 12.2021

EPIC Go Live Consultant

St Mary Hospital Reno, Nevada
10.2021 - 10.2021

Cerner Go-Live Consultant

COVENANT HEALTH - Knoxville, TN
08.2021 - 09.2021

Cerner Clinical Support

MedFirst Consulting | Westchester Health Systems-Inpatient & Ambulatory
10.2020 - 12.2020

CERNER Training Developer (Contract) – Excite Health Partners

University of South Alabama Health Systems, Mobile, AL
08.2016 - 03.2019

Bachelor of Science - Information Systems Management

University of Maryland Baltimore County
Jazzy Tay