Dimitrius Hardwick
Orlando,FL
Summary
HealthCare I.T EMR Analyst with a focus on Enterprise IT Implementations, boasting a track record of over 10 years in effectively overseeing large-scale IT projects. Proficient in bridging the gap between business and technical realms, consistently delivering projects on time, within budget, and meeting specifications. Additionally, brings 7 years of expertise as a knowledgeable EMR Trainer and Implementation specialist, adept at utilizing various software and web applications for electronic medical record systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EPIC Optimization Consultant
Medasource | Eight Eleven Group
, Nationwide
10.2016 - Current
- Provide support and guidance to physicians and nurses to ensure the adoption of updated workflows according to hospital policy and department guidelines
- Led and managed the technical resources of the company, driving an average 30% reduction in project turnaround time and ensuring the seamless implementation of processes
- Orchestrated the development of specialized training resources and conducted engaging and interactive training sessions for internal stakeholders, industry experts, and healthcare professionals, resulting in a 30% increase in user proficiency and a 20% decrease in support requests
- Facilitated training sessions on various EMR modules to support optimized workflows including Epic, Cerner, Allscripts, Meditech, and Clinical Works
- Analyzed and optimized complex business processes to enhance operational efficiency
- Coordinated with operational staff to ensure timely delivery of client requirements and meet revenue goals
- Assessed and improved clinical and administrative workflows to enhance overall patient care quality.
- Applied techniques to analyze requirements, system capabilities and workflows.
Cerner Analyst
Baptist Health Hospital
Boynton Beach, FL
07.2024 - 11.2025
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Identified opportunities for process improvements across the organization.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Analyzed large datasets with statistical methods and software programs.
Epic Optime Analyst
Atos Global IT Solutions
Salt Lake City, UT
02.2024 - 05.2025
- Configured systems, designed workflows, and created documentation for end users.
- Participated in design reviews and provided feedback regarding usability improvements.
- Provided support on applications related issues and monitored performance of the applications.
- Conducted data analysis to identify discrepancies between systems and databases.
- Performed troubleshooting activities to resolve application related problems in a timely manner.
- Collaborated with technical teams to ensure successful implementation of projects within established timelines.
Epic CT
Chrispus Health
Texarkana, TX
06.2023 - 08.2023
- Duties: Trained doctors and their staff on the EMR module.
Developed handouts and letters based on the practice's needs. Tested the software, worked with the various vendors to ensure programs were running as efficient as designed and brought new ideas and features to the Electronic Medical Records.
Designed programming and development of clinical and procedural
templates. Established standard operating procedures for every aspect of patient flow from check-in to scheduling. - Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Leveraged Epic customization skills to input and compile data gathered from various sources.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cerner Credentialed Trainer
McLaren Health Care
MI
10.2020 - 07.2023
- Provided training for the implementation of provider Power Note and enhancement updates
- Instructed hundreds of registered nurses (RNs), medical assistants (MAs), and Health Information Management (HIM) Coders on approved workflows
- Coordinated with executive leadership timelines and built progress reports for the project's success and potential trouble areas
- Created and submitted workflow scenarios for training, testing, and Cerner module proficiency
- Collaborated with instructional designers (IDs) to arrange classroom schedules for providers and clinicians to accomplish training objectives.
Epic Application Analyst
Atrium Healthcare
Charlotte, NC
05.2022 - 09.2022
- Collaborated with technical teams to ensure successful implementation of projects within established timelines.
- Analyzed and documented business processes to identify areas of improvement in the Epic application.
- Trained staff and users to work with computer systems and programs.
- Developed test plans and executed unit, system, integration, user acceptance testing for new functionality or bug fixes.
- Developed, documented and revised system design procedures and quality standards.
- Consulted with management to reach agreement on system principles.
- Expanded or modified system to serve new purposes or improve workflow.
- Generated detailed reports from various sources such as SQL Server Reporting Services.
- Leveraged EPIC skills to input and compile data gathered from various sources.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
Project Manager
Atrium Health
NC
08.2022 - 08.2022
- Defined project scope and goals for efficient project completion
- Developed metrics to measure project goals and success rates
- Successfully managed projects with budgets exceeding $3 million, ensuring on-time completion
- Created network diagrams that demonstrate the deliverables of the project and the order of completion
- Implemented network diagrams to improve project communication.
Epic Trainer
Ochsner Hospital
Louisiana, MO
04.2022 - 06.2022
- Provided technical assistance during implementation of Epic software applications in healthcare organizations.
- Monitored user performance throughout the transition process and provided additional coaching when needed.
- Created and offered additional materials to enhance training.
- Ensured compliance with HIPAA regulations related to patient data security.
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
- Collaborated with other departments to ensure successful transition from legacy systems to Epic software solutions.
- Provided support services including troubleshooting issues related to use of Epic applications.
- Assisted with designing and implementing education programs to ensure effective use of the Epic system.
- Maintained accurate records of all training activities including attendance logs and post-training assessments.
- Analyzed usage patterns and trends to identify opportunities for further optimization of workflow processes.
- Developed comprehensive training plans tailored to the needs of each user or department.
Project Coordinator
Hamilton Hospital
Toronto, SD
02.2022 - 05.2022
- Generated detailed financial reports, including budget analysis, revenue projections, and expense tracking
- Coordinated employees' schedules and assigned respective tasks
- Created monthly progress reports and communicated results to appropriate staff and managers
- Orchestrated and facilitated employee meetings to recognize and celebrate their individual and collective successes
- Collaborated with clients to understand and incorporate their expectations and requirements, ensuring needs stayed aligned and fully integrated into the project's planning and execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
Epic Implementation Specialist CT
VCU Health
Richmond, VA
06.2021 - 08.2021
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
- Developed comprehensive training plans tailored to the needs of each user or department.
- Monitored user performance throughout the transition process and provided additional coaching when needed.
- Assessed user proficiency levels before and after training sessions to measure effectiveness of training program.
- Advised on best practices for using Epic systems for optimal efficiency and accuracy.
- Served as a liaison between end-users, IT staff and other stakeholders involved in the implementation process.
- Provided support services including troubleshooting issues related to use of Epic applications.
Epic Application Analyst
Luminis Health
Upper Marlboro, MD
03.2020 - 04.2021
- Developed and delivered Epic training materials to end-users in multiple departments.
- Provided on-site support for end-users during go-live activities.
- Created user documentation, including job aids and quick reference guides.
- Collaborated with IT team to develop technical solutions that meet the customer's requirements.
- Identified process improvements within the customer's workflow environment.
- Facilitated classroom instruction utilizing a variety of teaching methods.
- Supported users by providing post go-live assistance when necessary.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Created and offered additional materials to enhance training.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Explained goals and expectations required of trainees.
- Maintained up-to-date knowledge of current product releases and enhancements.
Education
Bachelor of Computer Science - Computer And Information Sciences
Purdue University Global
12.2015
Skills
- EPIC: Credentialed in Optime & Anesthesia; inpatient and
Ambulatory Suites, Cadence, EpicCare, inpatient,
ClinDoc, CPOE, ASAP, Stork, Beacon,Billing and Coding,
Phoenix, Radiant, Cupid, Rover, Canto, HAIKU
- Cerner: Credentialed in SurgiNet & Anesthesia (Surgeon Provider
Training), Power Chart (Acute and Ambulatory
Certification Training); FirstNet, PCA, EMAR,
I&O/INET, CareDocs, EDocs, Orders, PharmNet,
CPOE, PathNet, RadNet, Bed Capacity Management
(BCM), RevCycle (Charge services)
Expertise
ServiceNow
Senior Clinical Informatics Specialist
Subject Matter Expert (SME)
Data Migration
Senior Site & Team Lead
Ticket and Issue Resolution
Dragon Medical One Voice Dictation
Software
Troubleshooting
Clinical Research
U.S. Health Insurance Portability and
Accountability Act (HIPAA)
Data Analysis
Electronic Medical Record
Implementation
Healthcare Management
Patient Safety and Admissions
Medical Terminology
HL7 Standards
SQL
Work Experience
- NANI, Northwest IN (Epic-Optime)- Feb. 2023
Memorial Healthcare, Petosky, MI (Cerner)- Mar. 2023
McLaren Health, Petosky, MI (Cerner-Trainer)- Mar.- May 2023
Bonsecours Health, Richmond, VA (Epic-ANES)- May 2023
Chrispus Health, Texarkana, TX (Epic-ANES)- Jun.-Jul. 2023
HOAG Hospital, Newport Beach, CA (Epic-Optime/A)- Aug. 2023
Advent Health, Kansas City, KS (Epic)- Sept. 2023
Siani Health, Chicago, IL (Epic Surgery Center)- Oct. 2023
Languages
English
Proficient (C2)
C2
Certification
- Cerner Certification; 2018, SurgiNet/Anesthesia, Orders, Documentation
- Epic Certification; 2021, OpTime/Anesthesia
Timeline
Cerner Analyst
Baptist Health Hospital
07.2024 - 11.2025
Epic Optime Analyst
Atos Global IT Solutions
02.2024 - 05.2025
Epic CT
Chrispus Health
06.2023 - 08.2023
Project Manager
Atrium Health
08.2022 - 08.2022
Epic Application Analyst
Atrium Healthcare
05.2022 - 09.2022
Epic Trainer
Ochsner Hospital
04.2022 - 06.2022
Project Coordinator
Hamilton Hospital
02.2022 - 05.2022
Epic Implementation Specialist CT
VCU Health
06.2021 - 08.2021
Cerner Credentialed Trainer
McLaren Health Care
10.2020 - 07.2023
Epic Application Analyst
Luminis Health
03.2020 - 04.2021
EPIC Optimization Consultant
Medasource | Eight Eleven Group
10.2016 - Current
Bachelor of Computer Science - Computer And Information Sciences
Purdue University Global
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