Princess Munachi. O
Atlanta,GA
Summary
Epic-trained Clinical Applications Analyst with over six years of experience in leading 50+ Epic go-lives across 20+ states. Expertise includes ClinDoc, Orders, and various clinical applications such as Optime, Anesthesia, and Radiant. Skilled in system build validation, upgrade testing, and end-user training, resulting in improved documentation accuracy and compliance. Successfully trained over 200 clinicians and staff while supporting health systems like Mayo Clinic and Ascension through all phases of Epic adoption.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Epic Clinical Consultant
Multiple Agencies- Optimum, Medasource, Healthrise
09.2018 - Current
- Delivered Epic support for 50+ hospitals nationwide, spanning go-lives, upgrades, and optimizations. Partnered with build teams, super users, and clinical leadership to ensure smooth adoption and compliance.
- ClinDoc & Orders: Validated builds, tested upgrades, and ensured accuracy in clinical documentation. Guided providers and nurses on inpatient workflows, MAR, discharge, and order management.
- Optime & Anesthesia: Trained surgeons, anesthesiologists, and perioperative nurses; configured order sets, smart phrases, and supported OR device integration.
- Radiant: Supported technologists with scheduling, initiating, and completing exams; optimized InBasket workflows.
- Willow & Pharmacy: Assisted pharmacists and techs in verification, dispensing, compounding, dispense queues, and anticoagulation monitoring.
- Ambulatory & Cadence: Trained staff on registration, scheduling, SmartSets, NoteWriter, and wrap-up; configured InBasket pools and SmartTexts.
- Beaker (Labs): Supported lab teams in order workflows, specimen tracking, and reporting accuracy.
- Beacon (Oncology): Assisted oncology staff with chemotherapy orders, treatment plans, and compliance protocols.
- Command Center & Help Desk: Resolved 200+ support tickets through ServiceNow and Salesforce; provided soft go-live and remote support with LogMeIn, 8x8, and Bria.
- Trained and supported 200+ clinicians and staff across multiple specialties.
- Contributed to 50+ successful Epic go-lives in 20+ states.
- Improved compliance and documentation quality across inpatient and outpatient workflows.
- Highlighted Health Systems Supported: Intermountain, Ascension, Atrium Health, UMMS, Mayo Clinic, Barnes-Jewish, St. Luke’s, Trinity Health, Christus Health, Piedmont, RWJBarnabas, Baptist Health, Providence, Northeast Georgia, Riverside, Bryan Health, Northern Health, Terrebonne General, and others.
Technical Support Analyst
Bristow Helicopters
01.2017 - 09.2018
- Provided first-line IT support, resolving software and connectivity issues efficiently.
- Managed incident tracking using ServiceNow and Salesforce, escalating complex tickets as necessary.
- Assisted users with account access and login issues, ensuring seamless system updates.
- Developed foundational troubleshooting skills, later applied to Epic support operations.
HR & QA Intern
Bristow Helicopters
06.2016 - 12.2016
- Facilitated onboarding, maintained employee records, and organized training documentation for HR.
- Supported QA team in conducting audits and preparing compliance reports.
- Acquired foundational skills in process management and compliance oversight.
Education
Bachelor of Science - Business Administration (Human Resource Management)
University of Ghana (PUC)
Accra,Ghana06-2017
Master of Public Health (MPH) - Health Informatics
Augusta University
Augusta, GASkills
- ClinDoc & Orders
- Ambulatory
- Optime
- Anesthesia
- Willow
- Radiant
- Beaker (AP/CP)
- Beacon
- Cadence
- Grand Central
- ASAP
- Bugsy
- MyChart
- Stork
- Cupid
- End-user training
- Elbow support
- Workflow optimization
- Build validation
- Release note review
- Upgrades
- Compliance alignment
- ServiceNow
- Salesforce
- Microsoft Office Suite
- MS Teams
- Zoom
- LogMeIn
- 8x8
- Bria
- Communication
- Workflow analysis
- Mentoring
- Project collaboration
- Relationship building
- Problem-solving
- EPIC charting
- Clinical workflow optimization
- Training and support
- IT incident management
- Clinical documentation
- Workflow management
Certification
- Project Management Professional (PMP), In Progress
- Certified ScrumMaster (CSM), Udemy
Epic Skills Applications
ClinDoc & Orders, Ambulatory, Optime, Anesthesia, Willow, Radiant, Beaker (AP/CP), Beacon, Cadence, Grand Central, ASAP, Bugsy, MyChart, Stork, Cupid, End-user training (200+ clinicians), elbow support, workflow optimization, build validation, release note review, upgrades, compliance alignment, ServiceNow, Salesforce, Microsoft Office Suite, MS Teams, Zoom, LogMeIn, 8x8, Bria, Communication, workflow analysis, mentoring, project collaboration, relationship building, problem-solving
References
References available upon request.
Timeline
Epic Clinical Consultant
Multiple Agencies- Optimum, Medasource, Healthrise
09.2018 - Current
Technical Support Analyst
Bristow Helicopters
01.2017 - 09.2018
HR & QA Intern
Bristow Helicopters
06.2016 - 12.2016
Bachelor of Science - Business Administration (Human Resource Management)
University of Ghana (PUC)
Master of Public Health (MPH) - Health Informatics
Augusta University
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