Maximo Guillen

• Offered assistance in implementing and developing training programs.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Supported physicians and nurses during the Epic Go-Live process.
  • Assisted with order entry, medication reconciliation, and patient list creation.
  • Guided users in completing documentation through note writer and the use of macros.
  • Introduced users to Epic shortcuts and resolved workflow issues by liaising with the command center.

• Offered assistance in implementing and developing training programs.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Delivered training and support to end users on the Epic system.
  • Assisted physicians with order entry, medication reconciliation, and patient list management.
  • Supported completion of notes using note writer and macro functions.
  • Introduced shortcuts and reported workflow issues to the command center.

• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Maintained servers and systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.
• Assisted in development of system security protocols.

• Offered assistance in implementing and developing training programs.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Configured and tested new software and hardware.

• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
• Oversaw development and maintenance of organization computer systems and intranet.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Resolved issues related to operational components for LAN, WAN and voice systems.

• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Provided training to end-users on Epic EMR system, focusing on Cadence for front desk registrars and schedulers.
  • Assisted physicians with order entry, medication reconciliation, and patient list management.
  • Provided elbow support for note writer and introduced Epic shortcuts.
  • Reported workflow problems to the command center for resolution.

• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Supported end-users with Epic EMR system implementation.
• Assisted front desk registrars with Cadence scheduling and provided training for physicians in order entry and medication reconciliation.
• Helped physicians with patient list creation and note writing.
• Reported workflow issues to the command center.

• Trained end-users on the Epic EMR system.
• Assisted physicians with order entry and medication reconciliation, along with front desk registrar scheduling support.
• Provided workflow support for note writing using macros.
• Reported issues to the command center for resolution.

• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.