IT professional with 3+ years of business and database administration, project planning, workflow analysis, design, training, go-live end user support and post go-live optimization. Advanced knowledge in training, personalizing, and implementing Ambulatory. Experienced in collaborating with subject matter experts to gather and develop detailed business requirements for system implementations and service requests. Experienced in change management and analysis, customer/client interaction, deep understanding of business systems functional and technical aspects. Extensive training in Business Development and Operations, Customer Service Relationship, Business Networking and HIPAA.