Chanel Robinson
Euclid,USA
Summary
Experienced Epic Go-Live Consultant with a successful track record at multiple vendors. Skilled in enhancing system adoption and minimizing disruptions during critical go-live events. Recognized for delivering comprehensive training and support, demonstrating exceptional problem-solving and team leadership abilities. Proficient in ASAP, PB Grand Central, and Cadence as well as other modules, strategies consistently improve clinical operations and enhance user satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Epic Go-Live Consultant
HealthRise
10.2024 - 10.2024
- Minimized disruptions during go-live events through thorough planning, preparation, and coordination among team members.
- Streamlined go-live processes by providing expert consultation, training, and support to endusers.
- Designed and delivered engaging training sessions that empowered users to confidently navigate new systems.
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Supported Modules: ASAP, CLINDOC, CPOE, HIM,HB (Charge Review)
Epic Ambulatory Consultant
Optimum HIT
11.2017 - 07.2024
- Conducted thorough assessments of current practices, developing strategies for optimal use of the Epic Ambulatory system.
- Increased adoption rates of the Epic Ambulatory application through comprehensive training and support for end users.
- Managed complex projects from inception to completion, consistently delivering high-quality results within budget constraints.
Epic Go-Live Consultant
PTP (Healthrise)
03.2017 - 09.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Defined IT process workflows through meetings with stakeholders.
- Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
- Emergency Department workflows from front to back end.
- Provider support
Epic Go-Live Consultant
Intellect Resources
09.2022 - 12.2022
- Maintained detailed documentation of all issue resolutions, enabling faster resolution of future problems and increased team efficiency.
- Emory Help desk support answering calls from end users needing assistance on multiple modules throughout GO-live and beyond.
- Facility support during calls/Getting new employees passwords and set up
Epic Go-Live Consultant
Pivot Point Consulting
08.2022 - 09.2022
- Professional billing, showing end users Charger review and how to abstract charges.
- WQ Set ups and managing
- Hospital billing abstract in 2022 epic version
Epic Go Live Consultant
Tek Systems
02.2016 - 03.2022
- Contributed to the ongoing improvement of organizational processes through post-go-live analyses, identifying areas for future enhancements within the Epic ASAP system.
- Improved clinical documentation quality by providing real-time support to end-users during the Epic ClinDoc Go-Live implementation.
- Assisted clients in meeting meaningful use objectives by optimizing their use of electronic ordering capabilities within their EHR systems.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Over 20 projects with company.
Education
High School Diploma - Math/Science Major General
South High School
Cleveland, Ohio06.2005
Skills
- ASAP
- GrandCentral
- CLINDOC
- CPOE
- HB/PB
- Critical thinking abilities
- Team Leadership Qualities
- Decision-making capabilities
- User Acceptance Testing
- End-User Training
Certification
- CPI Certification
- Med Pass
- CPR & First Aid
References
- Loretta Bingham, 707-490-9370
- Sherri Kosko, 404-839-0601
- Ashlee Mitchell, 440-832-1983
Skills
- Problem-Solving
- Customer Service
- Time Management
- Attention to Detail
- Microsoft Windows and Office
- Multitasking
Key Qualifications
- 9 years EMR with EPIC
- Worked in various environments and departments allowing adaptability and organization
- Ambulatory, Clindoc, ASAP, GrandCentral, PB/HB, Abstract, CPOE
- Dependable, Customer service, Leadership, Team-building
- Several years of working in the medical field as a receptionist and Certified Nurse assistant
Timeline
Epic Go-Live Consultant
HealthRise
10.2024 - 10.2024
Epic Go-Live Consultant
Intellect Resources
09.2022 - 12.2022
Epic Go-Live Consultant
Pivot Point Consulting
08.2022 - 09.2022
Epic Ambulatory Consultant
Optimum HIT
11.2017 - 07.2024
Epic Go-Live Consultant
PTP (Healthrise)
03.2017 - 09.2023
Epic Go Live Consultant
Tek Systems
02.2016 - 03.2022
High School Diploma - Math/Science Major General
South High School