EMANI WALLS

• Dynamic and adaptable educator with experience in delivering engaging lessons across various subjects in diverse classroom settings
• Skilled in maintaining a positive learning environment and implementing lesson plans while fostering student participation and understanding
• Proficient in classroom management techniques and able to quickly establish rapport with students, staff and administration
• Committed to supporting the educational goals of the school and providing continuity in learning
• While collaborating with lead teachers to develop tailored lesson plans, addressing diverse learning needs
• Assess student progress through data-driven methods, identifying areas for improvement
• Adapt teaching approaches based on performance metrics to maximize learning outcomes
• Integrate technology and creative teaching methods to enhance classroom engagement
• Develop interactive activities that promote critical thinking and problem-solving skills

• Manage MyChart patient portal, ensuring data accuracy and timely updates
• Analyze user feedback to enhance system functionality and user experience within the facility
• Assist patients onsite with MyChart navigation, resolving technical issues promptly
• Provide empathetic support, improving patient engagement and satisfaction
• Maintain strict patient data confidentiality, adhering to HIPAA regulations
• Conduct regular audits to ensure compliance and data integrity
• Drive MyChart adoption through targeted outreach and education
• Track usage metrics, identifying trends to boost patient portal utilization

• Worked with physicians, nurses, and all other clinical staff, including front dest staff, with
patient registration process
• Supported physicians with ordering meds and Dictation of Notes with Dragon
• Assisted physicians on how to use smart phrases and smart tools during note writing
• Train clinicians on the importance of pharmacy preferences and patient education.

• Assisted the Emergency Department Registration team with Grand Central/ADT workflows, including admissions, pre-admissions, transfers, and discharges.
• Provided hands-on support for patient arrival, registration, insurance verification, medical record access, communication, and bed planning.
• Supported EVS and transportation staff with Rover functionality and navigation to enhance workflow efficiency.

• Trained new technicians on the use of audiovisual equipment and related software applications
• Assisted with providing technical support for computer software, hardware, and other equipment
• Managed inventory of equipment, including maintenance schedules and software updates
• Maintained detailed records of work performed, including troubleshooting steps taken and resolutions achieved
• Collaborated with and led team members to ensure smooth delivery of AV services
• Addressed technical issues promptly, ensuring minimal downtime and client satisfaction

• Assisted nurses in Urology, OBGYN, Oncology, and Med-Surg departments with specimen barcoding, scanning, and lab workflows.
• Supported oncology nurses with medication ordering, notes creation, MAR utilization, and work queue clean-up.

• Streamlined IT service processes, reducing average resolution time. Implemented new ticketing system, enhancing efficiency and user satisfaction with both the EPIC and MyChart system.
• Provided phone-based support service to Cleveland Clinic customers (internal and external) identified as Enterprise and Clinical calls including Physicians, caregivers, and patients by providing a single point of contact to report problems or direct inquiries regarding standard IT-related issues following appropriate industry standards throughout the Enterprise. Also handled general administrative duties as assigned

• .Used judgment and timeliness in responding to and resolving each issue or complaint to the customer's satisfaction.

• Experience with the EPIC system.

Documented work in the ITSM ticket-tracking tool and utilizes the Knowledge base for troubleshooting and, when

appropriate, dispatched to other departments.