Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Bennett

Titusville,FL

Summary

Resourceful Specialist offering expertise in problem-solving, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.


Hardworking and passionate job seeker with strong organizational skills eager to secure available position. Ready to help team achieve company goals.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Customer Service Ops Specialist

Assurant
01.2023 - 03.2024
  • Followed all company policies and procedures to deliver quality work.
  • Advised customers on what their specific service contract,(400+ legal contracts) stated.
  • Checked status of submitted claims
  • Reserved rentals from Enterprise, if applicable.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Realtor

Location Rentals
02.2021 - 05.2022
  • Assisted Renters with finding ideal homes by assessing needs, requirements, and budgets.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of rental applications to finalize and exceed customer expectations.
  • Coordinated appointments to show marketed properties.
  • Showcasing properties
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Customer Service

NTL Appliance Repair
06.1994 - 06.2016
  • Maintained excellent customer service and positive attitude.
  • Promoted positive member relations through providing excellent customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Provided outstanding customer service on phone and in person.
  • Answered customers' questions and providing exceptional customer service.
  • Greeted customers at counter and provided excellent customer service.
  • Scheduled service calls
  • Dispatched Technicians.
  • Warranty submission
  • Filing

Customer Service Specialist

Stream/Converges
10.2015 - 12.2015
  • Maintained excellent customer service and positive attitude.
  • Promoted positive member relations through providing excellent customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Enrolled seniors in Humana Medicare "Part D"
  • Expertly navigated prescription database to fit client's needs
  • Only open for brief enrollment period, (Medicare Open Enrollment).

Customer Service Specialist

Stream/Converges
08.2014 - 12.2014
  • Obtained my License in Medicare
  • Maintained excellent customer service and positive attitude.
  • Promoted positive member relations through providing excellent customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Enrolled seniors in Humana Medicare "Part D"
  • Expertly navigated prescription database to fit client's needs
  • Only open for brief enrollment period, (Medicare Open Enrollment).

Customer Service /Dispatcher Office Assistant

Metro T.V. & Appliance (Bellows Service)
08.1989 - 05.1992
  • Maintained excellent customer service and positive attitude.
  • Promoted positive member relations through providing excellent customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Provided outstanding customer service on phone and in person.
  • Answered customers' questions and providing exceptional customer service.
  • Greeted customers at counter and provided excellent customer service.
  • Scheduled service calls
  • Dispatched Technicians.

Education

GED -

Monroe Community College
Rochester
05.1978

Skills

  • Customer Relations
  • Quality Assurance
  • Microsoft: Office, word, outlook Windows, and AppFolio
  • Organizational Skills
  • Team Collaboration
  • Adaptability and Flexibility
  • Excellent Communication
  • Problem-Solving
  • Multitasking Abilities
  • Reliability
  • Time Management
  • Dedication
  • Punctuality

Certification

  • Real Estate License, Texas Real Estate Commission, 12/2020, 12/2022
  • Health Insurance License, Medicare, 08/2014, 01/2016

Timeline

Customer Service Ops Specialist

Assurant
01.2023 - 03.2024

Realtor

Location Rentals
02.2021 - 05.2022

Customer Service Specialist

Stream/Converges
10.2015 - 12.2015

Customer Service Specialist

Stream/Converges
08.2014 - 12.2014

Customer Service

NTL Appliance Repair
06.1994 - 06.2016

Customer Service /Dispatcher Office Assistant

Metro T.V. & Appliance (Bellows Service)
08.1989 - 05.1992

GED -

Monroe Community College

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Elizabeth Bennett