Elizabeth Bentancourt
Spokane
Summary
Dynamic small business owner with proven expertise in financial management and vendor negotiation at Cleaning with Care LLC. Successfully enhanced operational efficiency through innovative solutions and employee training. Cultivated strong customer relationships, driving sales growth and establishing loyalty programs. Recognized for exceptional problem-solving abilities and effective team leadership.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Cleaning with Care LLC
Spokane Valley
08.2015 - 11.2024
- Oversaw daily operations of small business including customer service and financial management.
- Identified new technologies that could be used to improve efficiency and productivity.
- Researched similar businesses to determine competitive advantages.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts with vendors, suppliers and customers.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Delegated work to staff, setting priorities and goals.
- Established and maintained relationships with suppliers, clients, and other business partners.
- Negotiated contracts and agreements to secure advantageous terms.
- Designed customer loyalty programs to increase sales revenue.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
Education
Accounting
Spokane Community College
Spokane, WA06-2011
Skills
- Financial management
- Inventory control
- Vendor negotiation
- Customer service
- Employee training
- Team building
- Problem solving
- Contract negotiation
- Planning and execution
- Human resources administration
- Staff hiring
- Reporting and documentation
- Business management and development
- Quality assurance
Timeline
Small Business Owner
Cleaning with Care LLC
08.2015 - 11.2024
Accounting
Spokane Community College