Elizabeth Berger
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Salesperson/Agent
Murney Associates Realtors
Springfield,MO
12.2023 - Current
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Worked to build relationships with customers and built potential for additional sales.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Reviewed market research data and changed sales plans accordingly.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed and executed confidential documents, contracts and disclosures.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared and presented contracts and other legal documents to clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed new business and managed new and existing clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Created content strategies for digital media.
- Coordinated appointments to show marketed properties.
- Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
- Contributed to event marketing, sales and brand promotion.
Office Administration
Jordan Valley
Marshfield, MO
07.2023 - Current
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Maintained accurate records of patient accounts, payments and payment plans.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure satisfaction.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Boosted patient satisfaction rates through empathetic communication and prompt resolution of concerns.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA regulations at all times.
- Managed billing processes effectively, ensuring accurate invoicing and timely reimbursement from insurance companies.
- Ensured optimal use of resources, coordinating staff schedules, and overseeing daily office tasks.
- Managed time effectively, balancing daily workload to ensure all tasks were completed accurately and on schedule.
- Developed strong relationships with patients, fostering trust and loyalty towards the company''s services.
- Supported a positive work environment through consistent teamwork and open communication.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Customer Representative/Sales
Midwest Spray Foam Insulators
Marshfield,MO/Mount Vernon,MO
05.2020 - 12.2023
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Received, sorted and distributed incoming mail.
- Processed and verified invoices to secure accuracy of billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Maintained accurate records of customer payments.
- Managed social media accounts to grow follower base, increase engagement, and drive website traffic.
- Assisted in the planning of event-based promotions such as webinars or trade shows for increased exposure within the industry community.
- Conducted market research to identify new opportunities and target markets.
- Assessed accounts for payment status and reached out to customers.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Production
Kraft Heinz Foods
Springfield,MO
03.2014 - 12.2023
- Monitored food production environment and recommended elimination of potential hazards and food safety risks.
- Operated food production equipment safely and responsibly for quality output.
- Recorded food production data to enable performance monitoring.
- Carefully packaged finished products and prepared for shipment.
- Directed food production, food safety and food quality according to policies, procedures, laws and department requirements.
- Reported issues and took action to prevent food safety and food quality problems.
- Maintained a clean and efficient work area, ensuring adherence to health and safety regulations.
- Assisted in training new employees, sharing knowledge of factory operations and best practices.
- Managed inventory levels, ensuring that raw materials were available for production runs as required.
- Worked effectively under pressure during peak periods of production demand while maintaining attention to detail.
- Performed quality checks on finished products to identify and address discrepancies.
- Loaded and unloaded parts on production line to establish smooth operations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Participated in training sessions to enhance skills and knowledge.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
Education
Logan-Rogersville High School
Rogersville, MO05.2013
Skills
- Customer Engagement
- Customer Relationship Building
- Customer care
- Sales Presentations
- Sales process
- Negotiation
- Networking
- Customer Service
- CRM proficiency
- Product and Service Sales
- Promotional planning
- Time Management
- Reliability
- Organizational Skills
- Professionalism
- Problem-Solving
- Relationship Building
- Objection handling
- Scheduling appointments
- Verbal Communication
- Confidentiality handling
- Calendar Management
- Positive Attitude
- File Organization
- Strong Problem Solver
- Prioritizing Work
- Data Entry
- Office Management
- Scheduling
- Complex Problem-Solving
- Payment Processing
- Issue Resolution
Timeline
Salesperson/Agent
Murney Associates Realtors
12.2023 - Current
Office Administration
Jordan Valley
07.2023 - Current
Customer Representative/Sales
Midwest Spray Foam Insulators
05.2020 - 12.2023
Production
Kraft Heinz Foods
03.2014 - 12.2023
Logan-Rogersville High School