Elizabeth Bertini
Mount Sinai
Summary
Accomplished professional with a strong work ethic and expertise in childcare, demonstrated through fostering trusting relationships at Melissa Hazen. Proven problem-solving skills and flexibility in scheduling enhance service delivery. Successfully implemented filing system improvements at Rossman Tax Service, boosting document retrieval efficiency by 30%. Adept at maintaining confidentiality and delivering exceptional client experiences.
Overview
40
40
years of professional experience
Work History
Babysitter
Melissa Hazen
12.2023 - 01.2025
- Maintained clean and safe environment for children's well-being.
- Planned and organized age-appropriate activities to enhance development.
- Developed trusting relationships with families, fostering open communication.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Receptionist
Rossman Tax Service
02.2005 - 12.2016
- Managed multi-line phone system to direct calls efficiently
- Welcomed visitors and ensured a positive first impression
- Scheduled appointments and maintained organized calendar for staff
- Processed incoming mail and packages for timely distribution
- Assisted with data entry and record maintenance for accurate documentation
- Provided administrative support to various departments as needed
- Implemented filing system improvements, enhancing document retrieval efficiency
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Nail Technician
Self Employed
01.1985 - 01.1997
- Provided high-quality manicures and pedicures to enhance client satisfaction.
- Maintained cleanliness and organization of workstations, adhering to sanitation protocols.
- Implemented new techniques to improve service efficiency and client experience.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Education
High School Diploma -
Port Jefferson High School
Port Jefferson, NYSkills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability and punctuality
- Flexible scheduling
- Toddler care experience
- Childcare
Timeline
Babysitter
Melissa Hazen
12.2023 - 01.2025
Receptionist
Rossman Tax Service
02.2005 - 12.2016
Nail Technician
Self Employed
01.1985 - 01.1997
High School Diploma -
Port Jefferson High School