Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Betancur

Sarasota

Summary

Business Administrator with a rich background in technical support and customer service. Known for efficiently managing support tickets, troubleshooting technical challenges, and fostering positive client relationships, leading to enhanced satisfaction and productivity across diverse environments.

Overview

4
4
years of professional experience

Work History

Technical Support Specialist

Bullhorn
08.2022 - Current
  • Managed and resolved support tickets from staff and clients, ensuring timely solutions and high service quality.
  • Troubleshoot and resolve complex technical issues using internal systems, tools, and resources.
  • Provided first-line technical support for users to resolve product and system issues efficiently.
  • Delivered high-quality customer support, prioritizing satisfaction and effective issue resolution.
  • Identify customer needs and recommend appropriate solutions and services.

Barista

OfKors Bakery and Cafe
Sarasota
12.2025 - 05.2026
  • Prepared a variety of coffee beverages and specialty drinks daily.
  • Guided customers in menu selections, delivering personalized service to improve satisfaction.
  • Welcomed customers and efficiently processed orders for coffee drinks, food items, and other beverages.
  • Ensured cleanliness and organization of café workspace and equipment to enhance customer experience.

Beauty Advisor

Ulta Beauty
Sarasota
10.2022 - 01.2025
  • Guided customers in selecting beauty products that met their specific needs, ensuring satisfaction.
  • Demonstrated product application techniques, enhancing customer confidence and overall experience.
  • Maintained cleanliness and organization of the sales floor and beauty stations.
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate financial exchanges.

Education

Bachelor's Degree - International Business Management

Florida International University
Miami
08-2020

Skills

  • Technical support
  • Customer Service
  • Team collaboration
  • Complaint resolution
  • Multitasking and organization
  • Point-of-sale operation

Languages

  • English, Native
  • Spanish, Native

Timeline

Barista

OfKors Bakery and Cafe
12.2025 - 05.2026

Beauty Advisor

Ulta Beauty
10.2022 - 01.2025

Technical Support Specialist

Bullhorn
08.2022 - Current

Bachelor's Degree - International Business Management

Florida International University
Elizabeth Betancur