Elizabeth B Hernandez
Bokeelia,FL
Summary
Dedicated Physical Therapy Professional with more than 30 years of experience working in patient-centered environments. Personable and friendly individual known for great work ethic and attention to detail.
Overview
26
26
years of professional experience
Work History
Quality Improvement Resource Analyst
Lee Health Skilled Nursing Services
01.2022 - Current
- Develop policies, practice and programs to enhance quality customer services in Skilled Nursing.
- Subject matter expert in gathering necessary policy and data in support of system-wide and and/or regulatory changes.
- Assist in maintaining a state of readiness for regulatory bodies, including but not limited to mock surveys, audit completion and unit rounding.
- Track and create scorecards for Skilled Nursing Quality Measures
PRN Physical Therapist Assistant
Cypress At HOme
11.2021 - Current
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
Director of Rehab Services
Select Rehabilitation
10.2015 - 01.2022
- Company Overview: Formerly Accomplish
- Lead and motivate 30 employees through supervision, training and coaching on duties and daily operational activities
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Managed operations in accordance with budget requirements for therapy department and patient/resident care
- Active member of QA team: Review quality measures to identify opportunities and develop QAPI plans and strategies
- Work with facility staff/rehab staff to implement these strategies
- Active member of interdisciplinary team and operations team
- Oversight of regulatory requirements for therapy and facility team
- Tracked quality improvement activities to assess trends and report findings to senior leaders
- Assist in developing staff retention and recruitment strategies
- Oversee the safety committee, review event reports, interview employees, report any trends to administrator
- Also perform environmental rounds performed monthly as part of safety committee
- Oversee orientation, computer access and training for all staff
- Formerly Accomplish
Director of Rehabilitation Services
Accomplish Therapy
10.2012 - 10.2015
- Company Overview: Formerly Aegis Therapies
- Managed operations in accordance with budget requirements
- Participated in meetings with department heads to discuss census information, admissions and discharges for residents
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements
- Formerly Aegis Therapies
Regional Rehab Director
Aegis Therapies
01.1999 - 10.2012
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task
- Facilitated peer-to-peer conflict resolution
- Managed operations in accordance with budget requirements
- Collaborated with Quality Team to develop outcomes statistics
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
Education
Associate of Science - Physical Therapy Assistance
Miami Dade College
Miami, FL05.1991
Skills
- Staff mentoring
- Organizational skills
- Correction plans
- Multitasking
- Attention to detail
- Team management
- People skills
Languages
Spanish
Native or Bilingual
Timeline
Quality Improvement Resource Analyst
Lee Health Skilled Nursing Services
01.2022 - Current
PRN Physical Therapist Assistant
Cypress At HOme
11.2021 - Current
Director of Rehab Services
Select Rehabilitation
10.2015 - 01.2022
Director of Rehabilitation Services
Accomplish Therapy
10.2012 - 10.2015
Regional Rehab Director
Aegis Therapies
01.1999 - 10.2012
Associate of Science - Physical Therapy Assistance
Miami Dade College
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