Elizabeth Blue

• Collected demographic and financial information needed to register patients using Epic.
• Scheduled appointments within HealthPartners and assisted patients in scheduling at outside facilities.
• Assisted a team of family practice providers with templating schedules, obtaining interpreters, coordinating patient transportation, and scheduling referrals and follow up appointments.
• Completed insurance certification and prior authorizations for appointments, procedures, and prescriptions.
• Stayed up to date on a multitude of insurance plans including private insurance, workers compensation, and liability insurance.
• Supplied providers with the information needed to complete patient forms and letters in a timely manner.
• Obtained and documented patient records following HIPAA regulations.
• Ensured a positive patient experience and pleasant work environment using excellent customer service, communication, and teamwork skills.
• Completed periodic Epic trainings and stayed up to date with knowledge of medical terminology.

• Managed check-in desk, greeted patients, collected insurance information and payments, and directed patients throughout a busy multi-specialty clinic.

• Scheduled appointments and procedures in various specialty departments including Urology, Orthopedics, Foot and Ankle, and Trauma Surgery at HealthPartners Specialty Center and Regions Hospital.

• Verified insurance and registered patients using Epic.

• Increased efficiency by promptly answering calls and reaching out to patients to schedule referrals and follow up appointments.

• Scheduled appointments in the clinic's main call center.

• Registered patients using Epic by verifying demographic and insurance information.

• Maintained a detailed understanding of each provider's schedule, specialty, and scheduling restrictions.

• Scheduled appointments in primary care and various specialty departments.

• Checked patients in for appointments and procedures, verified insurance and demographic information, and collected copays and payments on outstanding balances.

• Provided compassionate, knowledgeable care as the patient's first point of contact at the hospital's Information Desk and in the Emergency Department.

• Managed the hospital's phone system and directed patient calls throughout the entire campus.

• Registered patients using Epic over the phone, at the check-in desk, and at the bedside.