Maria Zamora
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Clinic Assistant
Klein ISD
08.2024 - Current
- Assisted with student check-in , ensuring smooth clinic operations.
- Maintained cleanliness and organization of exam rooms and waiting areas.
- Supported medical staff by preparing necessary equipment for patient examinations.
- Handled student inquiries and provided information regarding treatment performed
- Engaged in training sessions to enhance knowledge of clinic procedures and protocols.
- Assisted with documenting clinic activities and updated medical records.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Provided compassionate care to students addressing concerns and answering questions to ensure satisfaction and understanding of treatment
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented students medical information such as blood pressure and weight when state school screenings are due.
Shift Leader
HMSHost
09.2015 - 09.2018
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new team members on operational procedures and safety protocols.
- Coordinated shift schedules to optimize staff coverage and improve productivity.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Developed training program for new employees, speeding up their integration into team.
Education
GED -
Lonestar College
Houston, TXMedical Assistant
Everest Institute
Houston, TXSkills
- Vital signs monitoring
- HIPAA regulations
- Critical thinking
- Team collaboration
- Patient confidentiality compliance
- Clinical procedure assistance
- Emergency response preparedness
- Electronic health records management
- Willingness to learn
- Teamwork
- Vital signs documentation
- Cleaning and sanitizing
- Clear communication
- Organizational skills
- Certified in CPR/AED
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Clinic Assistant
Klein ISD
08.2024 - Current
Shift Leader
HMSHost
09.2015 - 09.2018
GED -
Lonestar College
Medical Assistant
Everest Institute
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