Microsoft Flow / Power Automate
Elizabeth Bodnarchuk
DeLand,FL
Summary
Focused, experienced Business Professional enthusiastically pursuing a new opportunity in which to leverage 20 years of exceptional performance. Efficient and detail-oriented with skills for building client rapport and offering support to senior management. Background includes working in both administrative and customer-facing positions. Top strengths include Account Maintenance, Customer Advocacy, and advanced use of Microsoft Office, with 9 years of experience preparing and processing title documents to transfer ownership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Operations Coordinator
Travel & Leisure - Wyndham Destinations
07.2023 - Current
- Streamlined business operations by implementing efficient processes and procedures.
- Collaborated with team to create staff training sessions to improve overall team efficiency and knowledge of company policy procedures. deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated adaptability and flexibility by completing projects outside of normal job scope when needed, as assigned by management.
- Completed Solo project from the Research stage to creating and delivering both written training materials and presented to Site managers and directors.
- Built and utilized Microsoft Power Automate Flows, Microsoft SharePoint, and Sharepoint Lists.
- Developed training handbooks, computer tutorials, and reference materials as processes evolved.
- Ensured application stability by performing regression tests after each release cycle.
Deeding Specialist
Travel & Leisure – Wyndham Destinations
11.2019 - 07.2023
- Reviewed incoming contracts, electronic and paper mortgages, and other supporting documents 100+
- Prepared, signed, notarized, and electronically recorded warranty deeds and electronic mortgages 100+ a week
- Proficient in the use of DocuSign and SimpliFile to e-record deeds, mortgages, and other documents
- Supplied monthly reporting, created and maintained records of all incoming electronic mortgages and e-recordings,
- Implemented training resources and aided in training new associates and current associates
- Collaborated with management to develop SOPs and SOIs; including e-recording How e-record documents in Simplifi
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Inventory Recovery Agent
Travel & Leisure – Wyndham Destinations
01.2015 - 11.2019
- Utilized county websites, external title companies, and attorneys to verify title held and find any chain of title issues
- Facilitated creation and review of ‘Warranty Deeds' to aid existing owners in exiting their Wyndham membership
- Communicated with owners via Phone, Email, and mail to ensure documents were executed properly and any necessary supporting documentation was provided
- Proficient in creating contracts in ‘Salepoint'
- Served as ‘Subject matter expert' for multiple processes.
- Developed training handbooks, computer tutorials, and reference materials.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Provided coaching and mentoring to employees.
Customer Support Specialist
Travel & Leisure – Wyndham Destinations
01.2014 - 01.2015
- Managed a high volume of incoming calls 100+ per day and emails from owners about title-related questions and concerns
- Utilized county websites to obtain and verify information and/or copies of documentation as needed
- Supported other teams with overflow work, while keeping exceptional metrics.
Account Maintenance Specialist
Account Servicing Operations
06.2013 - 12.2013
- Managed a high-volume workload within a deadline-driven environment through the management of multiple systems and Inboxes, including processing refunds, charge additions and charge waivers
- Aided in cross training to other team members
- Aided in preparation of a CWP/Dues Maintenance High/Low Level decline guide.
Financial Services Specialist
Special Servicing Operations
11.2011 - 06.2013
- Managed a high volume of incoming calls 100+ a day and emails whilst flexing between multiple queues, loan servicing, maintenance fees, special assessments, tax documents, and collections
- Acting Lead duties- as assigned
- Including coaching, fax processing & adjustment approvals
- Exceeded department expectations on all service metrics.
Escalations Supervisor/ Senior MAC Specialist
Cordia Communications
08.2005 - 10.2011
- Managed a high-volume workload within a deadline-driven environment through the management of multiple systems and Inboxes whilst processing add/change/move orders
- Aided in cross-training other team members
- Processed customer correspondence daily via phone, fax, mail, and e-mail, resolving customer complaints and escalations
- Developed training manuals and functioned as company's primary mentor and trainer of both new and established employees
- Created, edited, and approved Standard Operating Procedures & Standard Operating Instructions for multiple departments and processes
- Delegated duties daily to agents based on workflow
- Facilitated changes to ‘toll-free number' database
- Maintained records for activation/deactivation of Calling Card Program.
Skills
- Reconciliation & Reporting
- Microsoft Office: Including Sharepoint and Flow
- DocuSign
- Corporate Communications
- Virtual Training
- Technical Writing and Documentation
- 65 WPM 12,000 KPH
- Manual, UAT, and Regression Testing
- Verbal and written communication
- Friendly, Positive Attitude
- Customer service excellence
- Teamwork and Collaboration
- Notary Public
Certification
- Notary Public
- Six Sigma Yellow Belt Certification 2014
Timeline
Business Operations Coordinator
Travel & Leisure - Wyndham Destinations
07.2023 - Current
Deeding Specialist
Travel & Leisure – Wyndham Destinations
11.2019 - 07.2023
Inventory Recovery Agent
Travel & Leisure – Wyndham Destinations
01.2015 - 11.2019
Customer Support Specialist
Travel & Leisure – Wyndham Destinations
01.2014 - 01.2015
Account Maintenance Specialist
Account Servicing Operations
06.2013 - 12.2013
Financial Services Specialist
Special Servicing Operations
11.2011 - 06.2013
Escalations Supervisor/ Senior MAC Specialist
Cordia Communications
08.2005 - 10.2011
- Notary Public
- Six Sigma Yellow Belt Certification 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Healthcare benefitsPaid time offWork from home option401k matchCompany CultureWork-life balanceCareer advancementPersonal development programsPaid sick leaveSoftware
Microsoft Office Suite
Docusign
Simplifile - e-Recording
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