Microsoft Flow / Power Automate
Elizabeth Bodnarchuk
DeLand,FL
Summary
Focused, experienced Business Professional enthusiastically pursuing a new opportunity in which to leverage 20 years of exceptional performance. Efficient and detail-oriented with skills for building client rapport and offering support to senior management. Background includes working in both administrative and customer-facing positions. Top strengths include Account Maintenance, Customer Advocacy, and advanced use of Microsoft Office, with 9 years of experience preparing and processing title documents to transfer ownership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Operations Coordinator
Travel & Leisure - Wyndham Destinations
2023.07 - Current
- Streamlined business operations by implementing efficient processes and procedures.
- Collaborated with team to create staff training sessions to improve overall team efficiency and knowledge of company policy procedures. deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated adaptability and flexibility by completing projects outside of normal job scope when needed, as assigned by management.
- Completed Solo project from the Research stage to creating and delivering both written training materials and presented to Site managers and directors.
- Built and utilized Microsoft Power Automate Flows, Microsoft SharePoint, and Sharepoint Lists.
- Developed training handbooks, computer tutorials, and reference materials as processes evolved.
- Ensured application stability by performing regression tests after each release cycle.
Deeding Specialist
Travel & Leisure – Wyndham Destinations
2019.11 - 2023.07
- Reviewed incoming contracts, electronic and paper mortgages, and other supporting documents 100+
- Prepared, signed, notarized, and electronically recorded warranty deeds and electronic mortgages 100+ a week
- Proficient in the use of DocuSign and SimpliFile to e-record deeds, mortgages, and other documents
- Supplied monthly reporting, created and maintained records of all incoming electronic mortgages and e-recordings,
- Implemented training resources and aided in training new associates and current associates
- Collaborated with management to develop SOPs and SOIs; including e-recording How e-record documents in Simplifi
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Inventory Recovery Agent
Travel & Leisure – Wyndham Destinations
2015.01 - 2019.11
- Utilized county websites, external title companies, and attorneys to verify title held and find any chain of title issues
- Facilitated creation and review of ‘Warranty Deeds' to aid existing owners in exiting their Wyndham membership
- Communicated with owners via Phone, Email, and mail to ensure documents were executed properly and any necessary supporting documentation was provided
- Proficient in creating contracts in ‘Salepoint'
- Served as ‘Subject matter expert' for multiple processes.
- Developed training handbooks, computer tutorials, and reference materials.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Provided coaching and mentoring to employees.
Customer Support Specialist
Travel & Leisure – Wyndham Destinations
2014.01 - 2015.01
- Managed a high volume of incoming calls 100+ per day and emails from owners about title-related questions and concerns
- Utilized county websites to obtain and verify information and/or copies of documentation as needed
- Supported other teams with overflow work, while keeping exceptional metrics.
Account Maintenance Specialist
Account Servicing Operations
2013.06 - 2013.12
- Managed a high-volume workload within a deadline-driven environment through the management of multiple systems and Inboxes, including processing refunds, charge additions and charge waivers
- Aided in cross training to other team members
- Aided in preparation of a CWP/Dues Maintenance High/Low Level decline guide.
Financial Services Specialist
Special Servicing Operations
2011.11 - 2013.06
- Managed a high volume of incoming calls 100+ a day and emails whilst flexing between multiple queues, loan servicing, maintenance fees, special assessments, tax documents, and collections
- Acting Lead duties- as assigned
- Including coaching, fax processing & adjustment approvals
- Exceeded department expectations on all service metrics.
Escalations Supervisor/ Senior MAC Specialist
Cordia Communications
2005.08 - 2011.10
- Managed a high-volume workload within a deadline-driven environment through the management of multiple systems and Inboxes whilst processing add/change/move orders
- Aided in cross-training other team members
- Processed customer correspondence daily via phone, fax, mail, and e-mail, resolving customer complaints and escalations
- Developed training manuals and functioned as company's primary mentor and trainer of both new and established employees
- Created, edited, and approved Standard Operating Procedures & Standard Operating Instructions for multiple departments and processes
- Delegated duties daily to agents based on workflow
- Facilitated changes to ‘toll-free number' database
- Maintained records for activation/deactivation of Calling Card Program.
Skills
- Reconciliation & Reporting
- Microsoft Office: Including Sharepoint and Flow
- DocuSign
- Corporate Communications
- Virtual Training
- Technical Writing and Documentation
- 65 WPM 12,000 KPH
- Manual, UAT, and Regression Testing
- Verbal and written communication
- Friendly, Positive Attitude
- Customer service excellence
- Teamwork and Collaboration
- Notary Public
Certification
- Notary Public
- Six Sigma Yellow Belt Certification 2014
Timeline
Business Operations Coordinator
Travel & Leisure - Wyndham Destinations
2023.07 - Current
Deeding Specialist
Travel & Leisure – Wyndham Destinations
2019.11 - 2023.07
Inventory Recovery Agent
Travel & Leisure – Wyndham Destinations
2015.01 - 2019.11
Customer Support Specialist
Travel & Leisure – Wyndham Destinations
2014.01 - 2015.01
Account Maintenance Specialist
Account Servicing Operations
2013.06 - 2013.12
Financial Services Specialist
Special Servicing Operations
2011.11 - 2013.06
Escalations Supervisor/ Senior MAC Specialist
Cordia Communications
2005.08 - 2011.10
- Notary Public
- Six Sigma Yellow Belt Certification 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Healthcare benefitsPaid time offWork from home option401k matchCompany CultureWork-life balanceCareer advancementPersonal development programsPaid sick leaveSoftware
Microsoft Office Suite
Docusign
Simplifile - e-Recording
Similar Profiles
Carol Sachs GoldmanCarol Sachs Goldman
Marketing Associate at Travel & Leisure/ Wyndham DestinationsMarketing Associate at Travel & Leisure/ Wyndham Destinations
Alexandra VargasAlexandra Vargas
Business Operations Coordinator III at Travel and Leisure (Wyndham Destinations)Business Operations Coordinator III at Travel and Leisure (Wyndham Destinations)
Angelica GilbertAngelica Gilbert
Sr. Vacation Ownership Consultant at Wyndham Destinations - Travel + LeisureSr. Vacation Ownership Consultant at Wyndham Destinations - Travel + Leisure