Elizabeth Bourque
Saint Ann,MO
Summary
Seasoned professional driven to create positive sales and service outcomes. Strong work ethic, personable and eager to return from retirement/volunteer work to contribute full-time.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant (Part-Time)
Suiter Financial Advisory
St Louis, Missouri
01.2009 - 08.2017
- Streamlined office operations, maintained organized files, managed supply inventory and coordinated errands to support office needs.
Call Center Insurance Agent
Response Insurance
St Louis, MO
08.2005 - 12.2008
- Educated clients on their coverage options, frequently up-selling to ensure maximum protection.
- Persuasive communication and dedicated follow-up effecting high closing ratio.
Call Center Supervisor
Various St. Louis Locations
St Louis, MO
08.1999 - 07.2005
- Led, monitored, coached and evaluated inbound call center sales teams of 20+ agents resulting in maximum production and client satisfaction.
- Provided swift, satisfactory resolution to client inquiries and escalated calls.
Insurance Agent
Shelter Insurance
Mt. Vernon, Illinois
08.1989 - 07.1999
- Serviced existing customers quadrupling agency size within the first three years.
- Excelled at small claims settlement, cross selling and life insurance production.
Education
Bachelor of Arts - English Language And Literature
Portland State University
Portland, Oregon, OR 09.1979 - 12.1983
Skills
- Time management pro
- Reliable punctuality and attendance
- Expert level resolution of escalated calls
Timeline
Administrative Assistant (Part-Time)
Suiter Financial Advisory
01.2009 - 08.2017
Call Center Insurance Agent
Response Insurance
08.2005 - 12.2008
Call Center Supervisor
Various St. Louis Locations
08.1999 - 07.2005
Insurance Agent
Shelter Insurance
08.1989 - 07.1999
Bachelor of Arts - English Language And Literature
Portland State University
09.1979 - 12.1983