Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Boyd

Lodi,CA

Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments.

Overview

16
16
years of professional experience

Work History

Call Center Sales Agent

Action Link
Lodi, CA
05.2022 - 11.2023
  • Managed high-volume of inbound and outbound customer calls for RJ Reynolds Tobacco Company
  • Assisted clients with buy down pricing and contract renewals
  • Input data into Excel, Salesforce and Engage VIP
  • Handled customers effectively by managing complex situations and resolving issues

Hospital Unit Clerk

Bolt Staffing Agency
Stockton, CA
01.2022 - 05.2022
  • Assisted in the preparation of patient charts and medical records
  • Greeted patients, answered multi-line phones and provided general information to visitors
  • Audited time cards and made adjustments for payroll

Phone Representative

Total Customer Connect
Stockton, CA
11.2018 - 04.2020
  • Handled multiple phone lines simultaneously for car dealership promotions
  • Made appointments for car dealership customers using multiple appointment websites
  • Delivered fast, friendly and knowledgeable service for routine questions and service issues

Warehouse Operator/Quality Inspector

Nelson Staffing
Lodi, CA
09.2016 - 10.2018
  • Monitored quality control processes in fast paced factory environments
  • Operated bottling line machinery to package finished wines for distribution
  • Tested wines throughout the production cycle to ensure quality standards were met

Accounts Receivable Clerk

Preferred Property Management
Lodi
07.2013 - 02.2014
  • Created detailed reports summarizing accounts receivable activity using Yardi and Excel
  • Maintained positive relationships with tenants by responding promptly to inquiries and requests
  • Scheduled appointments for property management staff, tenants, and vendors

Barista / Cashier

Starbucks
Lodi, CA
07.2007 - 05.2013
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Utilized POS system to receive and process customer payments
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality

Education

GED -

Stockton Alternative High
Stockton, CA

Skills

  • Customer Support
  • Multi-Line Telephone Systems
  • Advanced MS Office Suite Knowledge
  • Data Entry
  • Appointment Scheduling
  • Accounts Payable, Accounts Receivable, Payroll

Timeline

Call Center Sales Agent

Action Link
05.2022 - 11.2023

Hospital Unit Clerk

Bolt Staffing Agency
01.2022 - 05.2022

Phone Representative

Total Customer Connect
11.2018 - 04.2020

Warehouse Operator/Quality Inspector

Nelson Staffing
09.2016 - 10.2018

Accounts Receivable Clerk

Preferred Property Management
07.2013 - 02.2014

Barista / Cashier

Starbucks
07.2007 - 05.2013

GED -

Stockton Alternative High
Elizabeth Boyd