Elizabeth Boyd
Lodi,CA
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments.
Overview
16
16
years of professional experience
Work History
Call Center Sales Agent
Action Link
Lodi, CA
05.2022 - 11.2023
- Managed high-volume of inbound and outbound customer calls for RJ Reynolds Tobacco Company
- Assisted clients with buy down pricing and contract renewals
- Input data into Excel, Salesforce and Engage VIP
- Handled customers effectively by managing complex situations and resolving issues
Hospital Unit Clerk
Bolt Staffing Agency
Stockton, CA
01.2022 - 05.2022
- Assisted in the preparation of patient charts and medical records
- Greeted patients, answered multi-line phones and provided general information to visitors
- Audited time cards and made adjustments for payroll
Phone Representative
Total Customer Connect
Stockton, CA
11.2018 - 04.2020
- Handled multiple phone lines simultaneously for car dealership promotions
- Made appointments for car dealership customers using multiple appointment websites
- Delivered fast, friendly and knowledgeable service for routine questions and service issues
Warehouse Operator/Quality Inspector
Nelson Staffing
Lodi, CA
09.2016 - 10.2018
- Monitored quality control processes in fast paced factory environments
- Operated bottling line machinery to package finished wines for distribution
- Tested wines throughout the production cycle to ensure quality standards were met
Accounts Receivable Clerk
Preferred Property Management
Lodi
07.2013 - 02.2014
- Created detailed reports summarizing accounts receivable activity using Yardi and Excel
- Maintained positive relationships with tenants by responding promptly to inquiries and requests
- Scheduled appointments for property management staff, tenants, and vendors
Barista / Cashier
Starbucks
Lodi, CA
07.2007 - 05.2013
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Utilized POS system to receive and process customer payments
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
Education
GED -
Stockton Alternative High
Stockton, CASkills
- Customer Support
- Multi-Line Telephone Systems
- Advanced MS Office Suite Knowledge
- Data Entry
- Appointment Scheduling
- Accounts Payable, Accounts Receivable, Payroll
Timeline
Call Center Sales Agent
Action Link
05.2022 - 11.2023
Hospital Unit Clerk
Bolt Staffing Agency
01.2022 - 05.2022
Phone Representative
Total Customer Connect
11.2018 - 04.2020
Warehouse Operator/Quality Inspector
Nelson Staffing
09.2016 - 10.2018
Accounts Receivable Clerk
Preferred Property Management
07.2013 - 02.2014
Barista / Cashier
Starbucks
07.2007 - 05.2013
GED -
Stockton Alternative High
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