Elizabeth Breeden
Sundown Gardens
Westfield,United States
1
year of professional experience
Knowledgeable and dedicated customer service professional with experience in the sales industry. Solid team player with outgoing, positive demeanor with skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Customer Service
4 Years 7 Months- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Facilitated inter-departmental communication to effectively provide customer support.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended products to customers, thoroughly explaining details.
Mortgage Loan Officer - in Training
7 Months- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Reviewed loan files and updated to match current standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - Speech Pathology
Skills
Credit File Updating
Problem Solving
Loan File Maintenance
Understanding Customer Needs
Customer Account Management
Building Customer Trust and Loyalty
Order and Refund Processing
Attention to Detail
Data Entry and 10-Key
Document Coding and Classification
Proactive and Self-Motivated
Accounts Payable
Timeline
Customer Service
Sundown Gardens
04.2022 - CurrentRead More
Mortgage Loan Officer - in Training
PRMI
10.2020 - 05.2021Read More
Indiana University Bloomington
Bachelor of Arts from Speech Pathology
Read More