Shatori Brown
Sun City Center,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
OneTouch Direct
Tampa, FL
10.2022 - Current
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Concentrix
Tampa, FL
12.2020 - 10.2022
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
Environmental Services Housekeeper
Tampa General Hospital Emergency Room
Tampa, FL
12.2018 - 08.2020
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
Host
Williams Middle School
Tampa, FL
01.2016 - 10.2018
- Ensured timely pick-up of children from their classrooms at dismissal time, maintaining punctuality across the program schedule.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06.2017
Skills
- Record preparation
- Customer Data Confidentiality
- Staff Training
- CRM software proficiency
- Communications management
- Database Skills
- Documentation And Reporting
- Process Improvements
- System Analysis
- Credit File Updating
- Financial Accounting
Timeline
Customer Service Representative
OneTouch Direct
10.2022 - Current
Customer Service Representative
Concentrix
12.2020 - 10.2022
Environmental Services Housekeeper
Tampa General Hospital Emergency Room
12.2018 - 08.2020
Host
Williams Middle School
01.2016 - 10.2018
High School Diploma -
Hillsborough High School