Elizabeth Brennan
St. Louis,MO
Summary
Financial management professional with strong leadership capabilities and focus on achieving results. Proven track record in optimizing financial operations, driving customer satisfaction, and ensuring compliance with regulatory standards. Expertise in team collaboration, strategic planning, and adapting to evolving business needs. Known for effective problem-solving, communication, and ability to inspire and guide teams toward common goals.
Overview
14
14
years of professional experience
Work History
Financial Center Managea
BANK OF AMERICA
06.2018 - 02.2024
- Strong ability to identify potential risk, money laundering and fraudulent activity.
- Managed the day-to-day Financial Center performance and overall operations.
- Fostered a client-centric environment whereby associates were accountable for delivering exceptional client experience and performance results.
- Comprehensive knowledge of consumer banking compliance and risk management.
- Drives associate revenue performance through active, continuous coaching and performance action plans.
- Built performance teams through a one team philosophy, and incorporated all partners to achieve success in our centers.
Financial Center Operations Manager
BANK OF AMERICA
01.2014 - 05.2018
- Oversaw all operations in the Financial Center.
- Conducted daily, weekly and monthly compliance audits.
- Identified risk, prioritized areas of focus and coached associates on avoiding risk and maintaining regulatory compliance.
- Comprehensive knowledge of banking solutions, products, compliance and risk management.
- Excelled in client care to provide outstanding customer service.
- Achieved operational excellence with consistent implementation of best practices and adherence to regulatory requirements.
Store Manager
Starbucks
St Louis, MO
06.2012 - 07.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Pier 1 Imports Inc
Kansas City, Missouri
06.2010 - 04.2012
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Education
Bachelor of Arts - Fashion Merchandising
Stephens College
Columbia, MOSkills
- Strong Communication Skills
- Client Relationship Management
- Compliance regulations
- Operations Management
Timeline
Financial Center Managea
BANK OF AMERICA
06.2018 - 02.2024
Financial Center Operations Manager
BANK OF AMERICA
01.2014 - 05.2018
Store Manager
Starbucks
06.2012 - 07.2013
Store Manager
Pier 1 Imports Inc
06.2010 - 04.2012
Bachelor of Arts - Fashion Merchandising
Stephens College
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
Anne MilneAnne Milne
Managing Director - Global Head EM Credit Research at Bank of AmericaManaging Director - Global Head EM Credit Research at Bank of America
Samantha DempseySamantha Dempsey
Fraud Servicing Representative at Bank of AmericaFraud Servicing Representative at Bank of America
Yaquelin GuevaraYaquelin Guevara
Relationship Manager Business Owner Specialist at Bank Of AmericaRelationship Manager Business Owner Specialist at Bank Of America
Sophie LudwigSophie Ludwig
Soccer Coach at Vetta SportsSoccer Coach at Vetta Sports