Open To Work
ELIZABETH BRINSER
Whiteville
Work Preference
Summary
Highly skilled Senior Customer Service Representative with background in fast-paced, customer-focused environments. Extensive experience resolving complex customer inquiries, improving customer satisfaction levels, and driving overall operational improvements. Strengths include strong communication skills, conflict resolution abilities, and leadership qualities that foster team synergy. Proven capacity to influence positive changes within previous roles through innovative problem-solving techniques.
Overview
22
22
years of professional experience
Work History
Senior Customer Service Representative
Cigna
Whiteville
01.2023 - Current
- Consistently delivered high-quality service, surpassing customer expectations.
- Improved response times for high-volume customer inquiries while providing empathetic support and achieving measurable satisfaction.
- Resolved complex medical, dental, and pharmacy eligibility benefits and claims issues to reduce follow-up contacts.
- Managed complex customer accounts using company-specific software systems.
- Performed follow-up calls to confirm customer satisfaction and resolve outstanding concerns.
- Documented customer interactions accurately in the database for record-keeping.
Customer Sales Manager
AutoZone
01.2019 - 01.2022
- Ensured accurate order fulfillment and timely delivery to enhance customer satisfaction.
- Coordinated ordering and management of parts and products to support commercial operations.
- Utilized internal computer system to streamline operational processes.
- Performed store opening and closing tasks, completed paperwork, and supervised cash transactions.
Office Manager/Service Writer
B & B Customs
01.2012 - 01.2019
- Managed daily office operations and ensured efficient workflow.
- Coordinated estimates, work orders, and accounts receivable to ensure smooth operational flow.
- Handled managerial duties including customer calls and service inquiries to enhance client satisfaction.
- Oversaw scheduling and coordination of staff meetings and appointments.
- Facilitated communication between departments to enhance collaboration.
Owner
Stitch It Good Embroidery
01.2006 - 01.2012
- Delivered on-time services to customers to enhance satisfaction and retention.
- Coordinated supply ordering and managed billing processes to streamline shipping operations.
- Operated and maintained embroidery machine to deliver high-quality products consistently.
Customer Service Representative
DHL Worldwide Express
01.2004 - 01.2006
- Handled over 200 calls daily, consistently surpassing company expectations.
- During my time at DHL, I had 21 calls audited by Convergys; of those 21 calls my scores were 5's on 18 and 4's on 3.
- I also had two customers call in to give raving reviews of my customer service.
- Coached new hires to improve skills and facilitate team integration.
- Collaborated with teammates by volunteering to take escalated calls.
Education
General Office Assistant -
Tennessee College of Applied Technology
Whiteville, TennesseeSkills
- Customer service
- Claims resolution
- Complaint resolution
- Quality assurance
- De-escalation techniques
- Call center experience
- Data entry accuracy
- Multitasking and prioritization
- Time management
- Problem solving
- Communication skills
- Active listening
- Empathic listening
- Interpersonal skills
- Client focus
- SUPERIOR WORK ETHIC
References
- Rachael Wakeman-Ross, (813)516-6512, 7441 Oakvista Circle, Tampa, FL, 33647
- Richard Carr, (901)661-9100, 3002 Austin Peay Hwy, Memphis, TN, 38128
- Brandie Brown, (731)518-6315, 100 Hillcrest Street, Stanton, TN, 38069
Awards
PARTS EXPERT COMMUNICATION
Timeline
Senior Customer Service Representative
Cigna
01.2023 - Current
Customer Sales Manager
AutoZone
01.2019 - 01.2022
Office Manager/Service Writer
B & B Customs
01.2012 - 01.2019
Owner
Stitch It Good Embroidery
01.2006 - 01.2012
Customer Service Representative
DHL Worldwide Express
01.2004 - 01.2006
General Office Assistant -
Tennessee College of Applied Technology