Elizabeth Brown
Greensboro,NC
Summary
Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.
Overview
6
6
years of professional experience
Work History
Customer Service
Da Hotspotz INC
Greensboro, NC
06.2024 - Current
- Provided excellent customer service during transactions.
- Resolved customer service issues quickly and effectively.
- Delivered exemplary customer service, prompting positive interactions.
- Resolved escalated customer service issues as needed.
Claims Service Representative
Allstate Call Center (Remote)
Charlotte, NC
09.2018 - 06.2022
- Maintained accurate records of all claims activities in the database system.
- Collaborated with other departments to ensure quality service delivery.
- Ensured compliance with established procedures and protocols.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Customer Service Representative
Igor
Charlotte, NC
04.2019 - 09.2019
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Diploma - Medical Billing And Coding
Ridley-Lowell Business And Technical Institute - Poughkeepsie
Poughkeepsie, NY07-2012
Skills
- Inbound Customer Service
- Delivers exceptional customer service
- Documentation research
- Policy knowledge
- Coverage determination
- Good organization skills with timely follow-up skills
- Good oral and written communication skills
- Documentation Review
Timeline
Customer Service
Da Hotspotz INC
06.2024 - Current
Customer Service Representative
Igor
04.2019 - 09.2019
Claims Service Representative
Allstate Call Center (Remote)
09.2018 - 06.2022
Diploma - Medical Billing And Coding
Ridley-Lowell Business And Technical Institute - Poughkeepsie