Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Brown

Greensboro,NC

Summary

Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.

Overview

6
6
years of professional experience

Work History

Customer Service

Da Hotspotz INC
Greensboro, NC
06.2024 - Current
  • Provided excellent customer service during transactions.
  • Resolved customer service issues quickly and effectively.
  • Delivered exemplary customer service, prompting positive interactions.
  • Resolved escalated customer service issues as needed.

Claims Service Representative

Allstate Call Center (Remote)
Charlotte, NC
09.2018 - 06.2022
  • Maintained accurate records of all claims activities in the database system.
  • Collaborated with other departments to ensure quality service delivery.
  • Ensured compliance with established procedures and protocols.
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

Customer Service Representative

Igor
Charlotte, NC
04.2019 - 09.2019
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Diploma - Medical Billing And Coding

Ridley-Lowell Business And Technical Institute - Poughkeepsie
Poughkeepsie, NY
07-2012

Skills

  • Inbound Customer Service
  • Delivers exceptional customer service
  • Documentation research
  • Policy knowledge
  • Coverage determination
  • Good organization skills with timely follow-up skills
  • Good oral and written communication skills
  • Documentation Review

Timeline

Customer Service

Da Hotspotz INC
06.2024 - Current

Customer Service Representative

Igor
04.2019 - 09.2019

Claims Service Representative

Allstate Call Center (Remote)
09.2018 - 06.2022

Diploma - Medical Billing And Coding

Ridley-Lowell Business And Technical Institute - Poughkeepsie
Elizabeth Brown