Summary
Work History
Education
Skills
Languages
On Campus Involvement
Timeline
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Elizabeth Brustman

Marketing Messaging Content Analyst
San Francisco,California

Summary

Marketing professional with experience in the corporate setting. Strong exposure to implementing overall communications and marketing plans in support of corporate objectives. Excellent writing, editing and proofreading skills. Employs good judgment and manages projects from beginning to end.

Work History

Marketing Messaging Content Analyst

US Bank
Wilmington, DE
10.2021 - Current
  • Review and ensure that marketing copy clearly communicates benefits of credit cards with partners of the company in in clear and simple language
  • Working with Communications, Disclosure Management, Legal and Compliance teams to get creative marketing copy approved
  • Reviewing competitor’s to determine where personal marketing trends can be optimized
  • Strengthened content through proofreading and editing.

Customer Support Representative

Barclays US Bank
Wilmington, DE
08.2020 - 10.2021
  • Connected with customers over the phone to address questions and resolve issues regarding their credit card accounts
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions through the organization's computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

Digital Marketing Intern

National Foundation For Cancer Research
Washington, Dc
05.2020 - 08.2022
  • Designed and implemented social media campaigns for corporate social accounts including Instagram, Facebook, TikTok and Twitter.
  • Tracked and analyzed web analytics to recommend proactive adjustments to strategies in order to encourage revenue through donations
  • Maintained editorial calendar to keep content timely, relevant and engaging.

Camp Counselor

Camp Starlight
Starlight, PA
06.2019 - 08.2022
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Lead the camp radio station taught children sports broadcasting and hosted a radio show
  • Followed established emergency procedures to enable best possible resolution of incidents.

Education

B.A - English Literature and Communications

DePauw University
Greencastle, IN
05.2021

Skills

  • Customer Service
  • Conflict resolution
  • Active Listening
  • Excellent written and verbal communication skills
  • Strong Multi-Tasking
  • Ability To Work Independently
  • Excellent written and verbal communication skills
  • Saleforce, Microsoftword, Excel, Powerpoint, HTML

Languages

Russian
Full Professional

On Campus Involvement

D3 TV 09/2017-05/2019

  • Spoke on TV, wrote stories, and completed packages/interviews while learning effective communication skills
  • Worked with camera operators and photography team to optimize equipment and effects choices.
  • Tutored Women at the Indiana Women’s Prison in English studies to ensure GED attainment
  • Improved test scores by focusing on reading comprehension and writing literacy through one-on-one tutoring sessions.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.

Indiana Women's Prison 0/9/2017-01/2020

  • Tutored women in English reading and writing to assist in GED attainment
  • Assisted in creating personalized study plans for students
  • Catered to student's learning styles to try and ensure success in the classroom

Timeline

Marketing Messaging Content Analyst

US Bank
10.2021 - Current

Customer Support Representative

Barclays US Bank
08.2020 - 10.2021

Digital Marketing Intern

National Foundation For Cancer Research
05.2020 - 08.2022

Camp Counselor

Camp Starlight
06.2019 - 08.2022

B.A - English Literature and Communications

DePauw University
Elizabeth BrustmanMarketing Messaging Content Analyst