Elizabeth Buck
Lascassas,TN
Summary
Resourceful Contract Administrator known for productive and efficient task completion. Specialized skills include contract negotiation, compliance monitoring, and risk management. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and successful project outcomes.
Overview
19
19
years of professional experience
Work History
Contract Administrator
Zimmer Biomet
Nashville , TN
2005.08 - Current
- Negotiated amendments or modifications to existing contracts as necessary.
- Advised senior management regarding complex contractual issues.
- Identified areas of improvement in the contracting process and developed solutions accordingly.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
- Checked information in company's database for accuracy and updated data with current information to maintain records.
- Administered contract change requests and resolution.
- Provided updates on status of contract processes to upper management and other important personnel.
Customer Service Representative
Zimmer Biomet
Nashville , TN
2009.10 - 2019.12
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Communications - Communications
US Army Military Occupational School
Augusta, GA1997-02
High School Diploma -
Lemoore High School
Lemoore, CA1994-06
Skills
- Proficient in Microsoft programs
- Contract Negotiation
- Proposal Preparation
- Verbal and written communication
- Compliance Enforcement
- Workflow Management
- Proficient in Vendavo programs
References
References available upon request.
Timeline
Customer Service Representative
Zimmer Biomet
2009.10 - 2019.12
Contract Administrator
Zimmer Biomet
2005.08 - Current
Communications - Communications
US Army Military Occupational School
High School Diploma -
Lemoore High School
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