Kristina Gonzalez
Mains'l Services
Chico,CA
10
years of professional experience
Detail-oriented HR Administrator with a strong background in compliance and data analytics. Proven ability to enhance employee engagement and streamline HR processes, supporting organizational objectives and workforce development.
Work History
Human Resources Administrator
3 Years 10 Months- Maintained and updated employee personnel records and HR databases, ensuring accuracy, confidentiality, and compliance with organizational policies.
- Processed employment verifications, unemployment claims, and HR documentation, ensuring accuracy and compliance with established timelines.
- Managed filing, scanning, indexing, and organization of employee records and human resources documentation.
- Compiled workforce data and prepared reports to support HR analytics, compliance requirements, and leadership decision-making.
- Escalated employee concerns to HR management for further resolution.
- Coordinated with insurance vendors, third-party administrators, and external agencies to support compliance and employee service needs.
- Collaborated with employees, agencies, and third-party administrators on workplace injury cases to support effective workers’ compensation administration.
- Developed and maintained HR process documentation and training materials, enhancing administrative consistency and employee understanding of procedures.
- Provided cross-functional support for recruiting, onboarding, and leave administration activities through collaboration with HR team members.
- Participated in organizational committees and initiatives to support employee engagement and company objectives.
Residential Program Manager
1 Year 6 Months- Direct the daily operations of two residential homes supporting individuals with diverse developmental and intellectual disabilities, ensuring high-quality, person-centered services and compliance with organizational and regulatory standards.
- Led, supervised, coached, and developed Direct Support Professionals (DSPs), managing scheduling, performance evaluations, and employee relations to enhance team capability.
- Oversaw household budgets, financial documentation, medication administration systems, and operational resources, ensuring accuracy and fiscal responsibility.
- Conduct quarterly reviews and collaborate with individuals, families, and interdisciplinary teams to support personal goals, independence, and quality of life outcomes.
- Oversee household budgets, financial documentation, medication administration systems, and operational resources to ensure accuracy, accountability, and fiscal responsibility.
- Manage full-cycle recruitment efforts, including candidate sourcing, screening, interviewing, hiring, onboarding, and training of new employees.
- Maintain personnel records, track compliance requirements, and facilitate employee training to support workforce development and retention.
- Fostered positive team culture focused on service excellence and continuous improvement, driving achievement of organizational goals.
Direct Support Professional/ Support Coordinator
3 Years 2 Months- Developed and implemented individualized care plans, ensuring alignment with client goals and needs.
- Provided personalized support to individuals with disabilities, fostering independence and enhancing quality of life.
- Assessed client progress and adjusted strategies with interdisciplinary teams.
- Trained and mentored new staff on best practices for direct support and effective communication techniques.
House Staff/ House Manager
1 Year 7 Months- Supervised staff and provided employee support to foster a collaborative work environment
- Managed documentation and record-keeping to ensure accuracy and compliance
- Compliance and policy adherence
- Developed and delivered training programs to enhance employee skills and knowledge
- Case management and reporting
- Financial tracking and budgeting
- Advocated for youth rights in community programs
- Program administration and operations
Education
Master of Science - Industrial And Organizational Psychology
- Dean's List Winter 2020 Quarter
- Dean's List Fall 2019 Quarter
Bachelor of Arts - Psychology
Skills
Personnel file management
Benefits administration
Document management
Proficient in Microsoft Programs
Policy and procedure development
Workers' compensation
Data collection
Trend analysis
Risk assessment
Analyze data
Evaluate reports
Multifactor analysis
Timeline
Human Resources Administrator
Mains'l Services
10.2022 - CurrentRead More
Residential Program Manager
Mains'l Services
04.2021 - 10.2022Read More
Direct Support Professional/ Support Coordinator
Mains'l Services
02.2018 - 04.2021Read More
House Staff/ House Manager
Youth and Family Programs
08.2016 - 03.2018Read More
Capella University
Master of Science from Industrial And Organizational Psychology
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University of California, Chico State
Bachelor of Arts from Psychology
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