Shan’Da Person

• Facilitated recruitment and onboarding processes, ensuring a seamless experience for candidates and efficient integration into the organization.
• Created and launched programs focused on boosting employee engagement and cultivating a supportive organizational culture.
• Oversaw implementation of performance appraisal systems, fostering alignment with company objectives and promoting employee advancement plans.
• Created and delivered targeted training programs focused on HR policies, promoting better compliance and awareness among employees in multiple departments.
• Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
• Redesigned HR workflows to improve efficiency through task automation and the adoption of new software technologies.
• Oversaw payroll management for more than 500 employees, focusing on regulatory compliance and meticulous accuracy in financial disbursements.
• Maintained comprehensive employee records, facilitating updates for new hires, terminations, and modifications in pay rates or deductions.

• Developed rapport with customers by demonstrating a positive attitude and providing responsive support.
• Analyzed data and produced reports that present findings and strategic recommendations for stakeholders.
• Organized and led weekly team meetings to disseminate important company information and updates.
• Implemented training programs and provided mentorship to team members, focusing on increasing productivity and ensuring a friendly service environment.

Achieved efficient staffing operations and logistics management across three offices with the support of two associate team leaders. Drove growth initiatives by partnering with district general manager to develop and implement strategic growth plans and client acquisition targets, resulting in enhanced local partnerships and community involvement. Contributed to the recruitment and selection of candidates for tax office associate positions in collaboration with the district general manager. Established an engaging team atmosphere across all offices through effective training and coaching of associates, ensuring adherence to standard operating procedures and recognizing exemplary contributions. Delivered timely performance reviews and collaborated with associate relations to resolve issues and enhance associate performance. Led daily meetings to disseminate critical information to tax office associates. Developed and managed associate work schedules across all offices, ensuring accurate timekeeping and effective labor management. Traveled as needed between the three offices to support operations. Provided tax return preparation assistance as required.

• Led team of tax professionals to deliver high-quality client service and ensure compliance with regulations.
• Developed training programs that enhanced staff knowledge and improved overall performance during peak tax season.
• Streamlined operational workflows, enhancing efficiency across multiple departments.
• Implemented cost-saving initiatives, resulting in reduced operational expenses.

• Delivered comprehensive product and service information to clients, fostering increased business engagement.
• Provided detailed responses to inquiries from IRS and tax authorities, enhancing understanding of tax-related matters.
• Assessed data against tax regulations to determine eligibility for exemptions, deductions, and potential liabilities.
• Managed organization and storage of client tax returns and relevant documentation in secure areas to facilitate easy retrieval and audit readiness.
• Analyzed client financial data and accurately filed federal and state tax returns for a wide range of client portfolios.
• Developed tailored tax planning strategies for clients, focusing on refund maximization and liability reduction.
• Prepared and filed federal and state tax returns for diverse client portfolios.
• Guided clients through tax planning strategies to maximize refunds and minimize liabilities.

• Developed and delivered training initiatives while mentoring team members to drive productivity and commitment to delivering friendly service.
• Designed and refined tracking spreadsheets, ensuring effective process monitoring and comprehensive reporting capabilities.
• Systematically gathered and recorded information into database system for efficient retrieval and analysis.
• Oversaw maintenance of database systems, facilitating comprehensive tracking and analysis of operational metrics.
• Managed team efforts in providing exceptional customer support and efficiently addressing client questions.
• Designed and implemented training materials to elevate staff proficiency in tax preparation processes and software.
• Led team in delivering exceptional customer service and addressing client inquiries efficiently.
• Developed training materials to enhance staff knowledge of tax preparation processes and software.

• Streamlined document management processes by providing clerical support, including copying, faxing, and filing for employees.
• Analyzed key information in software spreadsheets and produced detailed reports and graphical representations for informed decision-making.
• Executed regular updates and maintenance of computer databases, ensuring accurate and up-to-date information management.
• Engaged with clients through email, telephone, and postal mail to address inquiries and provide assistance.
• Managed client inquiries and appointments, ensuring efficient scheduling and welcoming atmosphere.
• Facilitated communication between clients and tax professionals, enhancing service delivery.