Ms Booker
Summary
Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance. High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
11
11
years of professional experience
Work History
Human Resources Administrator
Rume Health
Huntington Beach, CA
01.2022 - 03.2023
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Answered employee inquiries regarding health benefits and 401k options.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and monitored employee recognition programs.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Medical Billing Clerk
Kaiser Permanente
Pomona, CA
12.2021 - 12.2022
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Updated patient financial information to guarantee accuracy.
- Adhered to established standards to safeguard patients' health information.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Handled account payments and provided information regarding outstanding balances.
Leasing Consultant
Atlas Group
Las Vegas, NV
01.2019 - 12.2021
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Oversaw daily operations, maintenance and administration of various properties.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Encouraged prospective tenants to fill out applications after property tours.
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Contacted and followed up with tenants on renewal notices.
- Responded quickly to concerns regarding community from prospective and current residents.
- Inspected outside of property on daily basis and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Escalated critical issues to property manager to deliver immediate resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Project Manager
Real Property Management
Simi Valley, CA
02.2017 - 12.2019
- Managed client's projects.
- Coordinated and completed projects on time within budget and scope.
- Overseen all aspects of projects.
- Along with setting deadlines, assigning responsibilities, monitoring and summarizing progress of the project.
- Creating reports for management.
- Microsoft Office Suite.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
- Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
- Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
- Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
Customer Service/Supervisor
Loan Mart
Los Angeles, CA
10.2015 - 12.2017
- Supervisor and Customer Service representative that was the first point of contact with all customers relating to customer orders and communications, whether positive or negative.
- I also handled inventory management, maintenance, and training new employees.
- Trained new employees on Customer Service and handling all equipment needed to be accurate and efficient.
- Processed POS transactions, including cash, debit and credit purchases and refunds.
- Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.
- Stocked and maintained inventory levels according to store policies.
- Actively pursued personal learning and development opportunities.
- Prioritized helping customers over completing other routine tasks in the store.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Kept food station and cashier areas clean, tidy and professional in appearance.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Overseen all aspects of the pizzeria and employees.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Coordinated work of 15 employees by offering clear direction and motivational leadership.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Manager's Assistant
CVS Pharmacy
Inglewood, CA
05.2014 - 12.2016
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized Microsoft to create and edit correspondence, documents and materials.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Responded to and directed incoming calls and other communication.
Medical Receptionist
UCLA Medical Center
Torrance, CA
02.2012 - 01.2014
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Certification - Medical Assistant
American Career College
Los Angeles, CA06.2013
Bachelor of Business - Business Administration
University of Southern California
Los Angeles, CA07.2011
Skills
- Corporate policies and procedures
- Event planning
- Property tours
- Recruitment and marketing techniques
- Application processing
- Record keeping
- Microsoft Office
- Fair housing mandates
- Processes and procedures
- Issue and conflict resolution
- Multitasking
- Communication
- Budgeting and forecasting
- Cost reduction and containment
- Staff training and motivation
- Account development and networking
- Conflict management
- Microsoft Office Suite expert
- Client rapport
- Schedule management
- Financial administration
- Presentations
- Document management
Timeline
Human Resources Administrator
Rume Health
01.2022 - 03.2023
Medical Billing Clerk
Kaiser Permanente
12.2021 - 12.2022
Leasing Consultant
Atlas Group
01.2019 - 12.2021
Project Manager
Real Property Management
02.2017 - 12.2019
Customer Service/Supervisor
Loan Mart
10.2015 - 12.2017
Manager's Assistant
CVS Pharmacy
05.2014 - 12.2016
Medical Receptionist
UCLA Medical Center
02.2012 - 01.2014
Certification - Medical Assistant
American Career College
Bachelor of Business - Business Administration
University of Southern California
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