Timothy Teto
Tabiona,UT
Summary
Collaborative and encouraging leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proactive and meticulous with every customer interaction. Multi-tasking and well-known for creating positive workplace culture and high-performing teams.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Rume Health
12.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Warehouse Manager
Container & Packaging Supply
06.2016 - 11.2020
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Car Salesman
Performance Ford Bountiful
07.2015 - 06.2016
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maintained compliance with all service, quality, and regulatory standards.
Army National Guard
Utah Army National Guard
06.2010 - 11.2017
- Maintaining and Troubleshooting the M109A6 Paladin (155-MM Self Propelled Howitzer).
- Maintaining and troubleshooting the 1151 HMMV (Humvee).
- Maintaining and troubleshooting the MRAP MaxxPro (Mine Resistant Ambush Protected).
- Training on various military exclusive vehicles, weapon systems, and equipment.
- Participated in base defense operations for Victory Base Complex.
- Deployed to Baghdad, Iraq and stationed in VBC (Victory Base Complex) during Operation New Dawn (May 2011 – December 2011).
Education
High School Diploma -
Piute High School
Junction, UT05.2010
Skills
- Time Management
- Staff Management
- Process Improvement
- Interdepartmental Collaboration
- Customer Service
- Work Prioritization
- High Customer Service Standards Adherence
- Employee Scheduling
- Customer Relationship Management (CRM) Software
- Issue Resolution
Accomplishments
- Successfully recruited and many new customer service representatives.
- Used Google Sheets to develop tracking spreadsheets.
- Successfully created a Customer Service team that assisted other departments.
Hobbies
- Spending time with my wife and kids.
- Outdoor activities
- Video games
- Learning new things
- Continued self improvement
Timeline
Customer Service Manager
Rume Health
12.2020 - Current
Warehouse Manager
Container & Packaging Supply
06.2016 - 11.2020
Car Salesman
Performance Ford Bountiful
07.2015 - 06.2016
Army National Guard
Utah Army National Guard
06.2010 - 11.2017
High School Diploma -
Piute High School
Similar Profiles
Beverly VelascoBeverly Velasco
Executive Assistant at Rume HealthExecutive Assistant at Rume Health
Diego F. Martinez H.Diego F. Martinez H.
Staff at Rume HealthStaff at Rume Health
Heather EdelbluteHeather Edelblute
Chief Product Officer at Rume HealthChief Product Officer at Rume Health