Summary
Overview
Work History
Education
Skills
Personal Information
Military Service
Languages
Timeline
Generic

Elizabeth Burgos

South Boston

Summary

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Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Private First Class

03.2023 - Current
  • Branch: Army National Guard
  • Service Country: United States
  • Rank: Private First Class

Shift Leader

Daves Hot Chicken
01.2024 - 02.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Security Guard

Northeastern University
01.2023 - 01.2024
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked and verified photo identification prior to granting facility access.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Customer Service Representative

Planet Fitness
06.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Team Member

Party City
09.2022 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.

Shift Supervisor/Barista

CAFÉ NERO
12.2021 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Team Member

Blaze Pizza
08.2020 - 10.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.

Education

High school or equivalent -

New Mission High School
Hyde Park, MA
06.2022

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Organizational skills
  • Verbal communication
  • Active listening
  • Leadership

Personal Information

Work Permit: Authorized to work in the US for any employer

Military Service

Army National Guard, United States, Private First Class, 03/01/23, Present, 13 Bravo

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Leader

Daves Hot Chicken
01.2024 - 02.2025

Customer Service Representative

Planet Fitness
06.2023 - 08.2023

Private First Class

03.2023 - Current

Security Guard

Northeastern University
01.2023 - 01.2024

Team Member

Party City
09.2022 - 01.2023

Shift Supervisor/Barista

CAFÉ NERO
12.2021 - 09.2022

Team Member

Blaze Pizza
08.2020 - 10.2021

High school or equivalent -

New Mission High School

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Elizabeth Burgos